@Halfords_uk totally unable to contact customer services via the website again (gateway error). Supposedly ready one hour after order, but no contact since yesterday. Don’t fancy a 15 mile trip if it isn’t there. Not the first time!
@TNLUK as others have found, your website won’t let me update card or withdraw funds because it says I have a pending transaction, which I don’t! Utterly ridiculous reliability once again. Bring back Camelot…
@TNLUK I think everyone can agree that your app update has been an unmitigated disaster. Well played for the thousands who couldn’t enter tonight’s draw. You’ve had a shocker here!
@Halfords_uk tried to return an item instore. Was asked to contact via website yet it goes to an error page every time. Lots of reviews for the same issue on advanced vortex set. Please help!
@Halfords_uk - absolutely shocked to have used brake discs passed off as new (obvious from repackaging let alone the oily fingerprints) and then once rejected the replacements didn’t show up as promised. Wasted journey x 2.
Please sort out your internal processes/staff training.
@VodafoneUK any chance of an update across socials? Broadband has been down for hours and unable to even access your site to report it. Whatever has happened seems catastrophic, but surely it wouldn’t harm to update customers with even a holding statement!
@VodafoneUK is there a problem with your account access system? Can’t get a one time security code to be sent to either number and can’t access my account to check on an open fault ticket. Unusable broadband! Please help. 2 agents simply added the same number to the account.
@UPS_UK any particular reason my parcel was first showing as ‘delayed’ then spent an entire day ‘out for delivery’ and the tracking has now changed to show ‘processing’ as it must have been returned to the depot 30+ miles away. I stayed in all day!
@Harrods - why is it that an order listed as disposed of by your courier and undeliverable since 3 Dec is still ‘under investigation’ with no help from customer services to resend. I’m surprised that such a brand has such poor service!
@TUIUK Not sure you understood. I meant transportation from Bournemouth as we had no idea when we were to arrive. Already paid once before and missed it because of the cancelled flight. Paid again.
@TUIUK - delayed flight from Friday 19th to Bournemouth now going to LGW at 00:35 24 July with onward transportation. There is no detail whatsoever saying when passengers will arrive at Bournemouth. We need to book onward travel now as we’ve already lost our previous booking.
@TUIUK Remember that Bournemouth does not operate 24 hours, so you’ll be dumping a coach of people at an as yet undetermined time. Not like there’s an army of taxis there. We’ve already messed our driver around multiple times. The complete lack of planning and consideration from TUI …