Hellie

[Hellie @MrsHC123]

@TUIUK When was the wording changed on your website to what it currently is please? I’m not talking about removing the point about shared facilities (because some are still shared), I’m referring to where it’s specifically spelled out to what is and is not shared. Thank you

[Hellie @MrsHC123]

@TUIUK When was it announced that the @grand_palladium White Island, Ibiza had lost access to the facilities next door at the Select Palace? The detailed description on your website of all the facilities no longer available certainly wasn’t there when we booked earlier this year.

[Hellie @MrsHC123]

@TUIUK @grand_palladium Specifically, when was this current disclaimer added, rather than simply quietly removing the facilities available. Without this disclaimer, any returning guest, such as myself, would surely assume the facilities were as before.

[Hellie @MrsHC123]

@grand_palladium

[Hellie @MrsHC123]

@TUIUK When did @tui announce that facilities being offered at the @grand_palladium White Island would no longer include facilities from the GP Select Palace please? You shouldn’t need to refer to a specific booking to be able to answer that question, right @TUIUK?

@grand_palladium

[Hellie @MrsHC123]

@TUIUK So since we can’t discuss my booking specifically (because I didn’t make the booking but am a named guest🤷‍♀️) my general question still stands. When did Tui announce that facilities being offered at the GP White Island would no longer include those from the Select Palace?

[Hellie @MrsHC123]

@TUIUK I will do. Just getting booking reference from family member who booked for us all.

[Hellie @MrsHC123]

@TUIUK Hi, what’s the process for organising special assistance at Gatwick please? Their website says to contact you first. Thank you.

[Hellie @MrsHC123]

@O2 Additionally, I’ve spend half an hour messaging Apple (happy to share messages) and it definitely isn’t a phone issue

[Hellie @MrsHC123]

@O2 why am I not getting verification codes on my iPhone. New account and phone. Customer service confirmed number transported and all set up. EVERYTHING else working and being received except auth/verification codes from banks etc (4 different companies so far tried).

[Hellie @MrsHC123]

@O2 Yesterday (Thursday). However, everything else has transported and is working. I can’t access banks apps, Microsoft (Hotmail), NHS apps to make doc appts and order prescriptions etc etc because all are sending an auth code to my number but aren’t being received.

[Hellie @MrsHC123]

@O2 feel free to contact me with any questions explaination…

[Hellie @MrsHC123]

I’ve spoken to Apple. It’s not an issue with phone or settings

[Hellie @MrsHC123]

@theroyalparks I’m sure it’s more than just here but the bins are overflowing across the road from Isabella car park this morning.

[Hellie @MrsHC123]

@ContactKingston @FarshidSadr @ContactKingston @FarshidSadr This has still not been repaired.
Anyone there??

[Hellie @MrsHC123]

@ContactKingston
Please fix this street lamp. It’s been out for weeks. This is unacceptable and poses a risk for local residents, particularly considering what took place just a few hundred yards from this last night! And please fix it properly this time.

[Hellie @MrsHC123]

@ContactKingston It’s still not been repaired. This street lamp has not worked since January, at least. Please reply to this message, rather than ignore, as you have done my multiple previous messages, and offer an explanation and time line of repair.
@FarshidSadr

[Hellie @MrsHC123]

@sainsburys please get some more shopping trolleys at your Sury Basin (KT2) store. This is late morning today - Term time, week day and the store wasn’t even moderately busy. Weekends are impossible!

[Hellie @MrsHC123]

@SW_Help So if I buy a first ticket there’s no guarantee I’ll get a first class seat?

[Hellie @MrsHC123]

@SW_Help i’m travelling London to Exeter. I’m a regular SWR user but have never travelled the Exeter route before. Can I assume you don’t offer reservable seats on this route? (It’s 3.5hrs!)& if I buy a 1st class ticket, would I be guaranteed a seat in first class? Thank you