Lucy Kilroy

[Lucy Kilroy @MrsK1000]

@Bed_Kind hello is there any update - are you still trading and if so can I have a delivery?

[Lucy Kilroy @MrsK1000]

@Bed_Kind Have been trying to order since 3 September - have phoned & emailed & phoned & emailed & had no response - are you still trading? Shall I give up on Bedkind? Great product but soooo frustrating to deal with.

[Lucy Kilroy @MrsK1000]

@Bed_Kind hello I’ve been trying to order 2 pallets since 3 September - I still can’t pay via the website. Could you manually take the order by phone or something? Running out of bedding by the end of this week….

[Lucy Kilroy @MrsK1000]

Twitter in the hope it might encourage you to sort it. Please can you send me the missing parts of my machine that you have retained, so that I can use it again? It doesn’t seem that much to ask. Customer ID 213065.

[Lucy Kilroy @MrsK1000]

@karcheruk it’s now a month since you had my twin sweeper in to repair, and sent it back missing 3 crucial component parts. I have emailed over a dozen times; spent a futile 28 minutes on the phone, have been told several times to “look at the spare parts directory and order

[Lucy Kilroy @MrsK1000]

the parts you’re missing” (that you, Karcher, lost). And yesterday finally a box arrived with some parts but, guess what, they’re the wrong ones. So a month in I have a sweeper that is completely unusable, have wasted hours of my life trying to sort, and am finally taking to

[Lucy Kilroy @MrsK1000]

Hi @karcheruk - you had my twin Sweeper in to service as the wheels were jamming (in warranty) - you’ve sent it back without the parts that hold the brushes in or the dust box handle so it’s entirely & utterly unusable. Email helpline is resolutely ignoring me apart from

[Lucy Kilroy @MrsK1000]

I was being sent a “dealing and round belt” 🤷‍♀️. Customer id 233183. I just want my 3 missing bits of plastic back so I can use the dratted machine. Customer service has been appalling and so frustrating.

[Lucy Kilroy @MrsK1000]

@Bed_Kind Ordered on 10 May - have been emailing and phoning and am getting no reply - what is happening????

[Lucy Kilroy @MrsK1000]

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