Seriously @CoxComm it’s been 8 hours since our outage occurred. And of course your CS is too busy to talk to anyone to explain why it keeps getting pushed back. Time to cut the cord.
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So @KwikShop on Woodland knows their cc processing is down but doesn’t tell customers until after people are running their cards and they are declining... and then they act like dicks to their patrons about it? Would love to hear what they are teaching about customer service.