Carly

Year 5 teacher. Behaviour for Learning Specialist. Mum of 4 with a passion for SEND

[Carly @Mrs_L_Teaches]

@IcelandFoods Told it won’t be out today either and will be delivered tomorrow. No contact made by the store AGAIN meaning I have to call to find out what’s happening. Disgusting lack of service! Never again.

[Carly @Mrs_L_Teaches]

@IcelandFoods I understand van breakdowns can’t be helped but it is poor customer service to neglect to inform customers that they will not be receiving their shopping today!

I had to phone to find out why my delivery is late only to be told I wont be getting my order :(

[Carly @Mrs_L_Teaches]

@IcelandFoods Well it hasn’t shown up and no one is answering the phone! So I’ll be DMing you the details.

[Carly @Mrs_L_Teaches]

@Debbee7783 @IcelandFoods Unfortunately it has already gone out of my bank. It’s really poor customer services not to contact you. This will be the last online order I make with them. Sorry to hear you’ve been given the run around.

[Carly @Mrs_L_Teaches]

@IcelandFoods I’ve spoken to the store and they’ve confirmed it will be delivered tomorrow. It just would have been nice to have been informed by the store rather than having to chase it up. Thanks though.

[Carly @Mrs_L_Teaches]

@sainsburys would be nice if you bothered to tell customers that digital gift cards weren’t working since 7.30 this evening with some signage in store! Complete waste of my evening shopping only to find I couldn’t use my voucher! Back to @Tesco I go!!! 😡

[Carly @Mrs_L_Teaches]

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[Twinkl Resources @twinklresources]

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[Carly @Mrs_L_Teaches]

@TUIUK I haven’t returned yet. We are on day 1 of a 5 day trip and it’s already been terrible. I will be raising a complaint when we get back though and cancelling my other bookings with TUI this has ruined my faith in the company.

[Carly @Mrs_L_Teaches]

@TUIUK Absolute shambles of what was meant to be a dream trip to New York for my husband’s 50th birthday. No transfer, wrong hotel and info given for Heathrow parking. I’m now several £100’s out of pocket and fuming! I will never book with you again.

[Carly @Mrs_L_Teaches]

@LidlGB @StevenC0110 Interesting how the voucher has disappeared from the app now!

[Carly @Mrs_L_Teaches]

@Seatfrog Will do! Thanks.

[Carly @Mrs_L_Teaches]

@Seatfrog I booked a first class upgrade for the London Paddington to Bristol Temple Meads service at 5pm. The train was delayed by nearly 20 mins and the carriage which my booking was for does not exist! What do I do now?

[Carly @Mrs_L_Teaches]

@SeatfrogHelp The train from London Paddington to Bristol Temple Meads at 5pm today was delayed by 20 mins. I had booked an upgrade to First Class for 2 people but the carriage they are booked in does not exist! What am I supposed to do now?!

[Carly @Mrs_L_Teaches]

@Wickes I can DM you but having spoken to your CEO’s assistant and still not getting anywhere there is probably not much point. It seems like Wickes head office are hoping we’ll admit defeat and keep the patio slabs we do not want or need…

[Carly @Mrs_L_Teaches]

@NatWest_Help Can you explain how I withdrew £2000 today over the counter and when I paid my gardener it was £80 short? Told by my branch I should count it but surely your cashier should have too? They just weighed the money!!! Thinking of changing banks after this farce!

[Carly @Mrs_L_Teaches]

@GreggsOfficial I think your staff in the Brislington, Bristol store need some training on what vegetarian means.
I asked which vegetarian items they had and was sold what I told was a bean and cheese bake. I’ve just bitten into what was a sausage, bean and cheese bake 🤢

[Carly @Mrs_L_Teaches]

@LukeHarding18 @MrAndrewTeacher I agree. I'm just saying not all parents.

[Carly @Mrs_L_Teaches]

@LukeHarding18 @MrAndrewTeacher As a side note. My child has had a statement of educational needs/EHCP since age 3. The LA were responsible for providing her with suitable provision. For 2 years I home educated as there was nowhere for her to go which met her needs. There are many parents who have to do this.

[Carly @Mrs_L_Teaches]

@LukeHarding18 @MrAndrewTeacher It is my responsibility, of course. It was my responsibility to put my career on hold to ensure she had suitable provision first and foremost. Unless you have fought the system for your child it's hard to imagine how difficult it is for parents who do take responsibility.