Kathleen S.

[Kathleen S. @MsSpinZ]

@KatCornetta @Kqa7071Frank Don’t hold your breath! Seems to be leadership’s MO when faced with something that they’ve screwed up on. Would be interesting to hear why school personnel were on the field when other students lit actual cigars and did nothing. Supposedly some took part in Monday’s concert. 🤦‍♀️

[Kathleen S. @MsSpinZ]

Maybe @cityofbeverlyma @MayorMikeCahill can explain how @btonefitness is allowed to have amplified sound systems INSIDE, so loud that customers and employees in the nearby businesses can hear the instructors and music as if they’re in the same room?!

[Kathleen S. @MsSpinZ]

@tuckerweather @tuckerweather Love when “frontogenesis” enters the vernacular! Can you say what the difference is between that and “bombogenesis”? 😊

[Kathleen S. @MsSpinZ]

That clicking sound ? A whole bunch of folks changing their televisions from @goldenglobes to the @NFL #AFCWildCard game between the @Patriots and @chargers. Looking forward to another great game like the others this weekend!

[Kathleen S. @MsSpinZ]

So incredibly disappointed in @HiltonHotels, particularly the miscommunication being provided by @DoubleTree front desk staff at their Danvers, MA location. Should not take multiple phone calls on a Saturday to clean up their mess w/ reservations.
Next time @hilton loses biz $$$.

[NEMASSWeatherAlerts @PeterLovasco]

If you're bored with this tranquil weather we're having in New England and are ready for a blockbuster Snowstorm give this an RT! Lfg few months at least. 😉

[Kathleen S. @MsSpinZ]

At @Costco shopping for family & football team ehich gets reimbursed. Separated items, told cashier it’s 2 separate orders & I’m paying separately. Guess what Costco won’t let members do any more?!? Have to have 2nd member with you to make 2nd purchase. WTH. #cancelexecmembership

[Kathleen S. @MsSpinZ]

Reminder to @USPS @USPSHelp: if you have someone reporting that one of your vehicles didn’t follow the MA #MoveOverLaw & almost hit another car, don’t have an attitude. It’s a simple law: see lights go on on an emergency vehicle, pull over. 🤦‍♀️

[Kathleen S. @MsSpinZ]

There’s something so sneaky about airlines and online travel services that you’re forced to use for work, who don’t allow you to exclude connecting flights that don’t allow a passenger enough time to actually make their connection. 🤦‍♀️

[Kathleen S. @MsSpinZ]

It doesn’t take a lot. But typos, misspellings, & miscommunication, particularly from schools & with all the spellchecks available, are questionable at best. If you won’t give the time or attention to get the small things right, why should you be trusted with the big things?

[Kathleen S. @MsSpinZ]

Anyone else tired of people being charge of even the small things, particularly in schools, who don’t provide ALL the details? If you give payment options, you need to say WHO to write a check to or provide the last 4 digits for the Venmo you’ve told people to pay to. WTH 🤦‍♀️

[Kathleen S. @MsSpinZ]

Anyone else tired of people being charge of even the small things, particularly in schools, who don’t provide ALL the details? If you give payment options, you need to say WHO to write a check to or provide the last 4 digits for the Venmo you’ve told people to pay to. WTH 🤦‍♀️

[Tucker Antico @tuckerweather]

TONIGHT: The total lunar eclipse!
This will be visible across the entire continental US (times in EDT).

The next total lunar eclipse visible across the entire US will not come until New Year 2048!

[Kathleen S. @MsSpinZ]

@SAS Never mind. After almost 90 minutes in hold, was told first agent was wrong. However, the ticket was later cancelled as the traveler and funding source were concerned over the multiple mixed messages received from @SAS. Definitely will affect future business dealings.

[Kathleen S. @MsSpinZ]

Very interesting, @SAS - on hold for 45 minutes now for second call to your Customer Service number (800-221-2350), because the traveler in question supposedly spoke with a supervisor who claimed no such interaction took place and no change was made. Yet my phone shows the call.

[Kathleen S. @MsSpinZ]

Dear @SAS: if my middle name is missing the last letter (an "s"), & your Customer Service rep assisted with an update to add that missing letter over two hours ago, why is it not showing on your website at this time? How can I guarantee this won't cause an issue at the gate?

[Kathleen S. @MsSpinZ]

@Biznitch1177 Too many to count.

[Kathleen S. @MsSpinZ]

Dear @SAS: if my middle name is missing the last letter (an "s"), & your Customer Service rep assisted with an update to add that missing letter over two hours ago, why is it not showing on your website at this time? How can I guarantee this won't cause an issue at the gate?

[Steve_in_NC @NcSteve24]

@lukeburgis @Airbnb do not use @Airbnb. for those in the back…DO NOT USE AIRBNB

[Kathleen S. @MsSpinZ]

@lukeburgis My brother and SIL ran into issues with an illegal AirBnB situation run by the couple leasing their house when he was deployed. Reported it to @Airbnb who refused to pull listings. For that reason, we warn all friends/coworkers/acquaintances to avoid AirBnB. Your case is another.

[Luke Burgis @lukeburgis]

Time for an update: shortly after this post began going viral, I began receiving correspondence from employees of AirBNB. First a phone call—which I didn't answer because I was out to dinner with my wife and didn't recognize the number, and it was nearly 7pm on a Friday night—and then a series of messages through the app in rapid succession. Within the span of just a couple of hours, a series of people took over the case from the original AirBNB representative who had reached out to me about the $7500 claim—the one who had said she had reviewed the evidence, ruled against me, and also rejected my appeal—and told me that, upon further review, they they lack sufficient documentation and that they would not be pursuing any payment from me, and that they were closing the communication and the file. The damage claim from the owner may be covered under "AirCover for Hosts" protection, I was told.

As many in this thread have pointed out, if I did not have a platform and had this post not gone viral, I don't know what would have happened. It should not take a viral tweet to get justice, or even to have the case properly looked at by someone who knows what they're doing. One of the main problems throughout the process was the terrible adjudication process which left me at the mercy what I presume was a low level AirBNB employee responsible for adjudicating large, serious claims like this. The one time that I talked to that individual on the phone about the claim, there was so much commotion in the background I could not even hear her.

My concern is that there is a deeper structural issue that lends itself to fraudulent claims, and it seems AirBNB lacks the infrastructure to be able to deal with that. At no point in its communication did AirBNB address my suspicious that the damage claim is bogus—I was just assured that they wouldn't be pursuing me for the funds. That begs the question: is AirBNB, or an insurance policy, paying this owner $7500? I'd love to know.

Getting hit with this claim over the Christmas holiday was not fun, so I'm grateful for the resolution a couple of days ago. (Having just reviewed emails I received over my holiday break, I see that the owner actually requested MORE than $7,500—he requested $8,647.17, but AirBNB ruled that $7,500 is the "Amount You Owe".)

I'm still deeply unsatisfied that I don't know what in the hell is going on that could have led to a claim so ridiculous being initially approved through a non-transparent process that seemed to dismiss basic evidence in favor of the owner which made me feel like I was trapped in a Kafkaesque novel (consider reading "The Trial" if you haven't yet.) But I thank everyone here for shedding light on the issue and supporting me in finding a swift resolution, as unsatisfactory as it is on a larger level. 🙏

[AccuWeather @accuweather]

Cracks and booms may have people thinking they felt an earthquake during the upcoming Arctic outbreak, but the unusual phenomenon has roots in the bitterly cold winter weather. https://t.co/yqfJORgOgD