Dani

Sister | Dog Mom | Teacher | Photographer | Gardener | DIY-er

[Dani @Ms_DePinto]

@Suddenlink @optimum @AlticeUSA

[Dani @Ms_DePinto]

@Suddenlink @optimum @AlticeUSA

I’m rooting for this tech! Please please keep your word! No one else at this company has!

[Dani @Ms_DePinto]

Day #5 that my neighbors and I have no internet/cable service from @Suddenlink @optimum @AlticeUSA .
Neighbor #2 was promised they’d be out today (on a Sunday). Something tells me the lie detector will determine that’s a lie too!

[Dani @Ms_DePinto]

@1fairInternet Sure will!

[Dani @Ms_DePinto]

Guess what?! A supervisor from @Suddenlink actually called me back! Guess what else? He told me 5-10 days until maintenance comes out!

Not 24 hours
Not 24-48 hours
Not 72 hours
Not 14 days

EVERY single person at this company tells you something different! 😡

[Dani @Ms_DePinto]

@AlticeUSA

[Dani @Ms_DePinto]

This is my neighbor who has called @Suddenlink aka @optimum just as much as I have. If I had a nickel for every time a suddenlink employee said “I dunno why that person told you that,” I’d be a rich teacher. Is there even a critical list? Let’s see.

[Dani @Ms_DePinto]

At this point @Suddenlink if I don’t laugh, I’ll scream.

[Dani @Ms_DePinto]

@AlticeUSA

[Dani @Ms_DePinto]

3 hours left till 8pm…no one has showed up yet. @Suddenlink @optimum

[Dani @Ms_DePinto]

@AlticeUSA

[Dani @Ms_DePinto]

2 hours left till 8pm… no one has showed up yet… @Suddenlink @optimum

[Dani @Ms_DePinto]

@optimum Haven’t been able to watch a thing for 4 days.

[Dani @Ms_DePinto]

@OptimumHelp @optimum No service for 4 days. No updates on when maintenance is coming either to fix the tap. Customer service has been horrible to say the least.

[Dani @Ms_DePinto]

@Suddenlink It’s going to be a nothing kind of weekend. My neighbors and I have no service due to a tap being out and no one will give us an update on when maintenance will be out. 4 days without.

[Dani @Ms_DePinto]

@Suddenlink I would love to watch something but I’ve had no internet/cable service for 4 days now. And I can’t can’t even get an update on when help is coming.

[Dani @Ms_DePinto]

@Suddenlink I can’t even get anyone out here to fix my internet/cable. The tap is out affect my neighbors and I. It’s been 4 days!

[Dani @Ms_DePinto]

@Suddenlink @AlticeUSA Big changes? I’m 4 days in without service with no answers in sight.

[Dani @Ms_DePinto]

@alticeusa

[Dani @Ms_DePinto]

Got off the phone with @Suddenlink just now. She said only a supervisor can give me and update. I couldn’t help but laugh because I’ve been trying for days to speak to a supervisor, but told I couldn’t. She tried to connect me to one. Unsuccessful yet again.