Mudrex Help

Official support handle for @OfficialMudrex. For support queries, reach out to [email protected]

[Mudrex Help @MudrexHelp]

Hi! Withdrawal checks may require additional documents (income/bank proof + source of crypto) as part of compliance verification.

If you face any issue when you decide to withdraw, please reach out to our support team at [email protected] using your registered email ID (share your ticket ID if available). They’ll assist you.

[Mudrex Help @MudrexHelp]

@ihddeals Hi there,

We understand your concern and apologize for the confusion caused
We request you to share your registered email and ticket ID via DM so our team can review your case in detail and provide a clear resolution.

Thank you for your patience.

[Mudrex Help @MudrexHelp]

@Ravinde83801415 @Penguin Kindly reach out to our support team at [email protected] using your registered email ID, and they’ll help you with this query.

[Mudrex Help @MudrexHelp]

@Elio84657983364 @cryptixstrategy @SonicLabs @CoinDCX @smtgpt Please contact our support team at [email protected] with your registered email ID, and they will assist you

[Mudrex Help @MudrexHelp]

@Crypto_prabha @officialmudrex Hi, if you’ve deleted Google 2FA and are unable to log in, please contact our support team at [email protected] with your registered email ID and details of the issue.
Our team will guide you through the account recovery process.

[Mudrex Help @MudrexHelp]

@Jayanta77977 @Dul_dul @simplykashif We are sincerely apologizing for the inconvenience caused. Can you please DM us your registered email ID or support ticket ID so we can look into this on priority?

For immediate assistance, you may also reach out to us at [email protected].

[Mudrex Help @MudrexHelp]

@Jayanta77977 @simplykashif @WatcherGuru We are sincerely apologizing for the inconvenience caused. Can you please DM us your registered email ID or support ticket ID so we can look into this on priority?

For immediate assistance, you may also reach out to us at [email protected].

[Mudrex Help @MudrexHelp]

The prices on Mudrex are market driven, based purely on USDT supply and demand, and are not manually set by us. Minor differences can occur due to live market movement and liquidity at the time of execution

If you’re still facing any issues please DM us or write to [email protected] our team will be happy to assist.

[Mudrex Help @MudrexHelp]

@PankajWadekar11 @officialmudrex Hi
Sorry about the trouble. If the Re-KYC tab isn’t loading, please write to [email protected] from your registered email ID with your issue details (and screenshots, if possible).
Our support team will check this on priority and help you complete the Re-KYC quickly.

[Mudrex Help @MudrexHelp]

@adn0n0n @officialmudrex Thanks for the update! 🙌
Really glad to hear it got resolved quickly and that one of our Telegram admins was able to help you out. If you need anything else in the future, feel free to reach out to us anytime we’re always here to help 🚀

[Mudrex Help @MudrexHelp]

Hi Aarryan

we’re really sorry for the frustration this has caused. We understand how concerning it is when funds remain unresolved for this long.

To help us investigate and resolve this as quickly as possible, please DM us your ticket number. We will personally take this up on priority with our support team

[Mudrex Help @MudrexHelp]

@mrhotcofee1 Hi Vaarun to help you with your request, please write to us at [email protected] from your registered email ID.
Our support team will guide you

[Mudrex Help @MudrexHelp]

we’re really sorry for the frustration this has caused.

When deposits are flagged for verification, we are legally required to complete additional checks before releasing or refunding funds. This is done to protect customers and comply with regulatory requirements.

Please DM us your ticket ID or registered email so we can review this immediately and help resolve it as quickly as possible.

[Mudrex Help @MudrexHelp]

@ZadeUlf Hi
Hope your issue is already resolved.
If it’s still pending, please DM us so we can check this on priority and assist you further

[Mudrex Help @MudrexHelp]

@AdityaD13069055 Sorry for the inconvenience caused
The issue has been resolved, and the app should be working fine now.

[Mudrex Help @MudrexHelp]

@ipranavofficial @officialmudrex Hi Pranav,Sorry for the inconvenience.
We understand your concern about withdrawing your assets to another exchange.
Please connect with us via DM or email [email protected] from your registered address, and our team will assist you.

[Mudrex Help @MudrexHelp]

@Ronak_blog @officialmudrex We’re sorry you’re facing this issue.
Please try reinstalling the Android app once and see if it works.
If the problem continues, kindly reach out to [email protected]

[Mudrex Help @MudrexHelp]

@rjkalburgi @officialmudrex @MudrexCS We’re sorry for the delay you’ve been facing. We’ve noted Ticket 333793 and will get this checked on priority.

[Mudrex Help @MudrexHelp]

@HemantG30670023 We’re sorry you’re facing this issue.
Please try reinstalling the app or clearing the cache once and see if it works.
If the problem continues, kindly raise a ticket at [email protected] or DM us so our team can assist you quickly.

[Mudrex Help @MudrexHelp]

@Parashuram1983 we're sorry for the inconvenience. These document checks are mandatory due to compliance requirements. Please share your ticket number via DM so we can get this reviewed on priority