Mumof4

Mum of 4 ❤️

[Mumof4 @Mumof47]

@BeccyHelmore @UK_CAA Go to protect claims website and go on check claim they need your ATOL ref starting with z and your surname and booking ref number should give you more info

[Mumof4 @Mumof47]

#thomascook @UK_CAA anybody else still waiting or who has received there refund? Checked on protect claims and has changed from awaiting review to pending approval in the last hour? Anyone know what that means?

[Mumof4 @Mumof47]

*update* #ThomasCook @UK_CAA FINALLY been paid my refund!! Went in to bank at about 5pm after protect claims showing “paid” on the check claims portal. Good luck everyone I applied on the first day 😃

[Mumof4 @Mumof47]

@UK_CAA If protect claims status now states “PAID” “your claim was closed on the 10th December” when should i expect it to reach my bank? Thanks

[Mumof4 @Mumof47]

@vickisloane @UK_CAA That’s great 😃 fingers crossed mine will go in soon as it’s showing as paid on protect claims

[Mumof4 @Mumof47]

@Ross1980Ross @UK_CAA I’ve had the same thing today too hopefully be in the bank soon

[Mumof4 @Mumof47]

@whitneyalways @UK_CAA I’m in same situation says paid today but not in yet

[Mumof4 @Mumof47]

#thomascook @UK_CAA Anyone else had this on #protectclaims ?? How long was it until your money was in? I’m with Lloyd’s if that makes any difference? Only changed in the last couple of hours

[Mumof4 @Mumof47]

#protectclaims @UK_CAA #ThomasCook can somebody please tell me what’s going on? Applied on the first day, sent back filled out forms last week and still no payment? This is causing so much stress to so many people and not even given enough respect to get a reply or an update?

[Mumof4 @Mumof47]

@dopeydan92 @UK_CAA Protect claims website, right top check claim and input your ATOL number starting with z and then surname and booking ref. Good luck 🙂

[Mumof4 @Mumof47]

#thomascook @UK_CAA applied in day 1, email to request bank statement and hand signed permission form last Thursday, sent back last Friday. Claim showing as “pending approval” on protect claims but still no payment? What is going on?

[Mumof4 @Mumof47]

@krissie2605 @UK_CAA In exactly the same situation 🙁

[Mumof4 @Mumof47]

@franpalfrey @UK_CAA I also applied on the first day and still waiting 😕

[Mumof4 @Mumof47]

@UK_CAA but I haven’t technically been asked for more information just to sign a form giving you permission to pay my refund in to my bank and still haven’t received my money? #thomascook

[UK Civil Aviation Authority @UK_CAA]

Approximately two thirds of the valid claims received on 7 October will be paid by the weekend. The remaining third have been contacted to obtain additional info ahead of payment.

If you have not been contacted by the end of this weekend, please get in touch.

👇🏾 Full update 👇🏾

[Mumof4 @Mumof47]

Still nothing @UK_CAA #thomascook #UK_CAA asked for hand signed permission to issue refund on Thursday, sent back Friday, email to say received it yesterday but still no refund? Claim made on the first day 😕

[Mumof4 @Mumof47]

That’s what I’d like to know

[Mumof4 @Mumof47]

Still waiting #thomascook #UK_CAA all forms and bank statements sent by yesterday morning 61 days in total now since application 🙁

[Mumof4 @Mumof47]

@Ruthie_Rue77 @UK_CAA And had it gone in?

[Mumof4 @Mumof47]

@danielson264 @UK_CAA Could you tell me when it went in? I’m pretty sure I’m the exact same situation and hoping it goes in today

[Mumof4 @Mumof47]

#thomascook #UK_CAA Sent my hand signed bank details and bank statements at 10am and heard nothing? People telling me they were paid the same day but not me? 60 days is up 🙁 #frustrated