@TMobileHelp@JonFreier@MikeSievert Might wanna Replace Alex with TGCain as a rep he did what the so called supervisor refused to do and he took care of my issue in less than 10 mins. Thank you TGCain you saved a customer for @TMobile today.
@JonFreier@MikeSievert so i upgraded my device on the 5th paid for next day air still don’t have my phone no 1 can give me an an answer and for someone that’s owned 15 Tmo stores up until the merger and a customer for 20 years Alex 9991110032 flat out told me to kick rocks ????
@TMobileHelp@JonFreier@MikeSievert No thank you I need the higher ups to let me know when I get the run around when I did when I have to do as a customer to walk in your store pay everything I was told to pay and still don’t have a device. I explained that my phone is the key to my car and I’m away from home