Subject: Formal Notice Before Legal Action – Case ID: #164188560
Dear Binance Security Team,
I, Samuel Mwangi, Director of Neuropay Limited and the owner of the Binance account associated with [email protected], hereby issue this formal notice regarding the continued restriction of my account and the withholding of my funds under Case ID: #164188560.
It has now been over 14 days since my funds were restricted. Throughout this period, I have fully cooperated with your investigation and complied with every request made by your team. My counterparty provided the requested screen recording showing communication with the sender of the 7,319 USDT. The sender who transferred the USDT from Trust Wallet also contacted Binance and provided the requested information. Despite this, your team has continued introducing additional requirements without explaining how they are relevant to my account or why they justify the continued restriction of my funds.
I have provided legitimate evidence demonstrating that my transaction was a genuine business transaction. My counterparty has also provided legitimate proof of the source and purpose of the funds involved. At this stage, I have not been given any clear legal or compliance reason for continuing to withhold my funds.
The continued restriction of my account and the withholding of 10,655.3701 USDT have caused significant financial loss and disruption to my business operations. I have acted in good faith at every stage of this process, yet Binance has failed to provide a clear explanation or a reasonable timeline for resolving this matter.
Accordingly, this letter serves as formal notice that unless my funds are released immediately or Binance provides a lawful and detailed justification for continuing to hold them within a reasonable time, I will instruct legal counsel to commence legal proceedings against Binance to recover my funds and seek any other remedies available under the applicable law.
This notice is not made lightly. I would prefer to resolve this matter amicably. However, I cannot continue to accept indefinite delays while every request made by your team has been satisfied and new requirements continue to be introduced without justification.
I therefore demand that Binance:
1. Immediately release my funds; or
2. Provide a detailed written explanation of the legal and compliance basis for the continued restriction, including the specific outstanding issue and a definite timeline for resolution.
If Binance fails to resolve this matter promptly, I will proceed with legal action without further notice and will seek recovery of my funds together with any damages, costs, and other relief available under the law.
I trust Binance will treat this matter with the seriousness it deserves and resolve it without further delay.
Sincerely,
Samuel Mwangi
Director
Neuropay Limited
Email: [email protected]
Case ID: #164188560
Subject: Formal Notice Before Legal Action – Case ID: #164188560
Dear Binance Security Team,
I, Samuel Mwangi, Director of Neuropay Limited and the owner of the Binance account associated with [email protected], hereby issue this formal notice regarding the continued restriction of my account and the withholding of my funds under Case ID: #164188560.
It has now been over 14 days since my funds were restricted. Throughout this period, I have fully cooperated with your investigation and complied with every request made by your team. My counterparty provided the requested screen recording showing communication with the sender of the 7,319 USDT. The sender who transferred the USDT from Trust Wallet also contacted Binance and provided the requested information. Despite this, your team has continued introducing additional requirements without explaining how they are relevant to my account or why they justify the continued restriction of my funds.
I have provided legitimate evidence demonstrating that my transaction was a genuine business transaction. My counterparty has also provided legitimate proof of the source and purpose of the funds involved. At this stage, I have not been given any clear legal or compliance reason for continuing to withhold my funds.
The continued restriction of my account and the withholding of 10,655.3701 USDT have caused significant financial loss and disruption to my business operations. I have acted in good faith at every stage of this process, yet Binance has failed to provide a clear explanation or a reasonable timeline for resolving this matter.
Accordingly, this letter serves as formal notice that unless my funds are released immediately or Binance provides a lawful and detailed justification for continuing to hold them within a reasonable time, I will instruct legal counsel to commence legal proceedings against Binance to recover my funds and seek any other remedies available under the applicable law.
This notice is not made lightly. I would prefer to resolve this matter amicably. However, I cannot continue to accept indefinite delays while every request made by your team has been satisfied and new requirements continue to be introduced without justification.
I therefore demand that Binance:
1. Immediately release my funds; or
2. Provide a detailed written explanation of the legal and compliance basis for the continued restriction, including the specific outstanding issue and a definite timeline for resolution.
If Binance fails to resolve this matter promptly, I will proceed with legal action without further notice and will seek recovery of my funds together with any damages, costs, and other relief available under the law.
I trust Binance will treat this matter with the seriousness it deserves and resolve it without further delay.
Sincerely,
Samuel Mwangi
Director
Neuropay Limited
Email: [email protected]
Case ID: #164188560
@BinanceHelpDesk@cz_binance@binance Subject: Formal Notice Before Legal Action – Case ID: #164188560
Dear Binance Security Team,
I, Samuel Mwangi, Director of Neuropay Limited and the owner of the Binance account associated with [email protected], hereby issue this formal notice regarding the continued restriction of my account and the withholding of my funds under Case ID: #164188560.
It has now been over 14 days since my funds were restricted. Throughout this period, I have fully cooperated with your investigation and complied with every request made by your team. My counterparty provided the requested screen recording showing communication with the sender of the 7,319 USDT. The sender who transferred the USDT from Trust Wallet also contacted Binance and provided the requested information. Despite this, your team has continued introducing additional requirements without explaining how they are relevant to my account or why they justify the continued restriction of my funds.
I have provided legitimate evidence demonstrating that my transaction was a genuine business transaction. My counterparty has also provided legitimate proof of the source and purpose of the funds involved. At this stage, I have not been given any clear legal or compliance reason for continuing to withhold my funds.
The continued restriction of my account and the withholding of 10,655.3701 USDT have caused significant financial loss and disruption to my business operations. I have acted in good faith at every stage of this process, yet Binance has failed to provide a clear explanation or a reasonable timeline for resolving this matter.
Accordingly, this letter serves as formal notice that unless my funds are released immediately or Binance provides a lawful and detailed justification for continuing to hold them within a reasonable time, I will instruct legal counsel to commence legal proceedings against Binance to recover my funds and seek any other remedies available under the applicable law.
This notice is not made lightly. I would prefer to resolve this matter amicably. However, I cannot continue to accept indefinite delays while every request made by your team has been satisfied and new requirements continue to be introduced without justification.
I therefore demand that Binance:
1. Immediately release my funds; or
2. Provide a detailed written explanation of the legal and compliance basis for the continued restriction, including the specific outstanding issue and a definite timeline for resolution.
If Binance fails to resolve this matter promptly, I will proceed with legal action without further notice and will seek recovery of my funds together with any damages, costs, and other relief available under the law.
I trust Binance will treat this matter with the seriousness it deserves and resolve it without further delay.
Sincerely,
Samuel Mwangi
Director
Neuropay Limited
Email: [email protected]
Case ID: #164188560
@_RichardTeng@cz_binance This is becoming very frustrating. I have followed every instruction your team gave me. You asked me to have the sender provide the required information, and the sender submitted everything you requested. Despite that, my case has now been pending for 14 days with no meaningful progress.
At this point, it feels like my time is being wasted. If additional information is required, tell me exactly what is missing. Otherwise, please escalate my case immediately and provide a realistic timeline for resolution instead of repeatedly asking me to wait. I need access to my funds, and this delay is unacceptable.
@_RichardTeng Hello Mr. Richard Teng,
I hope you are doing well. I am reaching out regarding my Binance support case #164188560, which has now been pending for 14 days without any resolution or meaningful update.
I have submitted all the requested documents and fully cooperated with the support team, but my case remains unresolved. The funds are very important to my business, and this prolonged delay has caused significant hardship.
I kindly request your assistance in escalating my case so it can be reviewed and resolved as soon as possible.
Thank you for your time and consideration.
@BinanceHelpDesk No way you have been playing with me !the services you give me are purely unprofessional , I submitted all the information you needed from me but it seems you no longer understand your work we have to reach out to the CEO now