@erincaseyd Hi Erin! We are so sorry to hear this!!!! You are absolutely covered under warranty! Please send me a quick email to [email protected] and I will assist you right away!
@misbah Omg we are so sorry to see this happened!!! Please send me an email and I’ll get you set up with a new device first thing on Monday morning ! [email protected]
@marishawallace @ShoshanaBean Blew up?! I assure you the voltage is correct - it’s certified to function when plugged into any outlet 110-220V. We literally have had zero units “blow up”... can you shoot me an email at [email protected]?
@DanKiernanMusic @ShoshanaBean Hi Dan - we stand by it 100%. Please feel free to contact me directly at [email protected] for immediate assistance!! We want you to continue getting the benefits of MyPurMist!
@ShoshanaBean We’re very sorry to hear that you’ve gone through this ordeal! We’re always here to help and we’d love for you to try our newest cordless model! Don’t hesitate to email me directly at [email protected] and I’ll make sure to get you set up immediately!!!
@ELHenningsen @ashleyparklady Hi Erika! We won’t leave you stranded. Shoot an email to [email protected] and we’ll get you set up with a new device STAT!
@StaceyinDetroit Oh no! Stacey - not sure what time you tried to contact us! Sent an email directly to [email protected] or [email protected] and we will get you set up with a replacement ASAP! Looks like a firmware error!!
@jameswpattison He forwarded us your address since it’s an international shipment. We handle it from the corporate office. It’s scheduled for pick up from our office tomorrow (on Monday).
@Pink@Pink - give @MyPurMist a shot - instant 99.9999% germ free natural steam. @ladygaga and many other singers use our product to moisturize their vocal chords before and after performances. DM us and we’ll set you up!