Neil Titcomb

Head of Global Sales

[Neil Titcomb @N13LXL]

@eircare such terrible customer service. I cancel my account. You send me a final bill. I pay it. Now you send me another bill that’s incorrect but as my account is no longer active there is no way I can contact you as you can’t identify me in your IVR or systems.

[Neil Titcomb @N13LXL]

@eir has to be the worst level of customer care I have ever seen. Been trying to cancel and order for 10 months for fibre broadband that I never got! Meantime I am still paying!! Please help your customer service agents simply hang up on me!

[IRIS Audio Technologies @irisaudiotech]

Jason Kerr from @SpokePhone at @enterprisecon
Find out what they’re all about, including their partnership with @twilio, & hear @tomdarns & Jason share stories about #cx & other standout products that value to the customer.
https://t.co/78IGCakO3j #technology
#ai #voiceisolation

[Neil Titcomb @N13LXL]

Check out my latest article: Myth-busting call centre misconceptions:
“Customers don’t call”
https://t.co/xDHo4mx1nn via @LinkedIn

[Neil Titcomb @N13LXL]

@irisaudiotech Super excited to be on board!

[Neil Titcomb @N13LXL]

@IrishRail how much longer can you blame poor service on COVID. Charging normal price first class tickets and no food or drink at all to be sold?

[Neil Titcomb @N13LXL]

@manairport what on earth is going on. More than 2000 people waiting in terminal 1 tonight to make it though security. It took 90 minutes to make it though the queue to be met with very ignorant unhelpful staff. Absolutely shocking and nothing broken with all bays open???

[Neil Titcomb @N13LXL]

@CorkAirport what is going on??? I am a frequent flyer back to London and here again at the airport at 6.30am and literally nothing open apart from the WHSmiths. No coffee shop, no cafe, no pub, no lounge?? How do expect people to want to travel again with this service??

[Neil Titcomb @N13LXL]

@AerLingus what are you doing?! I have been trying to call you for 3 days to change a flight I can’t online. On hold for over an hour and no answer!! So poor!!

[Neil Titcomb @N13LXL]

@hallamtweets @LewisHamilton @JensonButton @F1 @MercedesBenz I think he will go again. He won’t retire on that loss. Just like sir Alex in 2012 didn’t.

[Neil Titcomb @N13LXL]

Was great to collaborate with Frost & Sullivan on this piece. https://t.co/FdPpKnBmeY

[Neil Titcomb @N13LXL]

Go team Odigo! https://t.co/l7mKQzRkQy

[Neil Titcomb @N13LXL]

Great article https://t.co/3nEE7zE3oa

[Neil Titcomb @N13LXL]

@Barclaycard absolutely appalling customer service! 40 minutes to get answered by your contact centre, only to be put on hold for another 20 minutes whilst an agent found the answer? Terrible service. I hung up! This is 2020, however busy you are this is poor service!

[Neil Titcomb @N13LXL]

@jet2tweets we are due to travel on the 20th July and are have to pay our balance by June 8th. However due to the fact we would be unable to get any travel insurance to could cover us for COVID 19 I want to move our holiday dates out to May 2021. However I am unable to call you?

[Neil Titcomb @N13LXL]

@AerLingus Still no refund or email? What else can I do to get my money back? Only email a I get are from you changing my flight times! So frustrating.

[Neil Titcomb @N13LXL]

I am an @AerLingus frequent flyer, flying on average 80 flights a year. The one flight I cancel and request a refund on on the 15th March, I am still waiting to receive the money some 6 weeks later. Too quick to take but too slow to return. Pandemic or not this is poor service!

[Neil Titcomb @N13LXL]

Brought a tear to my eye this morning watching the inspiration that is #CaptainTomMoore watching his personal RAF fly pass. Made my morning before it’s started.

[Odigo @odigo]

Why and how can you benefit from an omnichannel or channel-less positioning to improve your customer satisfaction and stand out from your competitors' pack? Get more information here : https://t.co/Bxb9htMaKF #odigo #digital #custserv #conversation

[Neil Titcomb @N13LXL]

@MichaelHull13 @AerLingus Agree Michael. Even with 50% staff at home I fail to see why this is so hard. To be fair they are answering calls quite quickly! For a change. Given no one is flying I wonder what else they have to do.