@chatbooks I’ve been a long time customer and have been waiting for a call from an actual person for days. I want to reactivate my subscription but have some questions first. Don’t want to go back and forth with an email bot. Really not happy with customer service right now.
@upromise I’ve been trying to open a ticket for DAYS for something I haven’t received credit for and it keeps erroring out. I can provide screen shots of progress. How can I get in touch with customer service?
Hey @optimum@OptimumHelp is this how it’s going to be now? Every time it rains my building loses internet service and I can’t get in touch with anyone to report the issue?
@optimum bunch of criminals. The tech lied on his report from a service call & I’m being charged $80 for call. Cust service refuses to believe that the tech did nothing while here. @NBCNewYork@ABC7 News outlets should be reporting on shady dealings like this by cable companies.
@OptimumHelp@optimum all neighbors at my address are having same exact service issues for a week - no tv or internet. 3 techs here yesterday unresolved. Customer service can’t seem to get any of us with some1 who can help. Really terrible. All Calling Fios today to switch.