@EtihadHelp I was told by phone that one delayed bag had reached ORD yesterday and the second would arrive today, but the baggage phone number is now unreachable and my DM has not received a response. This involves delayed baggage with diabetes medication. Please respond in DM
@EtihadHelp@etihad Parents made to wait for 8 hours with very little food+water+rest and their seats were separated despite repeated complaints and notification of medical needs. What steps are being taken now? No more "actively working on it" nonsense like past 8 hours
@EtihadHelp No response from Etihad about my aging parents. No food/water for hours, no hotels, no continuing ground support, inactive food voucher, only empty promises from Etihad help throughout, separate rows in-flight seating despite being informed of their medical needs.
@etihad@EtihadHelp My parents have been put in seats in diff rows after you imposed an extra 8 hour waiting. They have medical needs and cannot communicate with neighbors in-flight if medical need arises. This is serious safety risk
@Etihad@EtihadHelp Update on my parents. Etihad put them on a flight 8 hrs after the scheduled one because of Etihad's delay. For first 3 hours no food and water. Then a non-activated food voucher. No hotels. Now they are put in dif rows in-flight seating. Zero help when needed
@EtihadHelp After the whole interaction, my parents received no support on comfortable waiting place. And now they have been put in two separate rows for seating in-flight despite them being on same ticket. Zero cooperation from @etihad@EtihadHelp
@EtihadHelp@etihad My parents are flying CCU to ORD. CCU - AUH flight got delayed leading to missed connection. New flight is 7 hours later. Desk staff made them wait almost 2 hours before giving them a food voucher that did not work on first attempt. Please assist immediately