@SamsungIndia I clearly informed Samsung that my wife is pregnant and there are elderly people at home, yet my complaint continues to be ignored. This level of customer support is unacceptable. @Samsung@SamsungIndia@SamsungMobile
It’s been over 1 month since I raised a service request for my Samsung AC, and it’s still unresolved. Despite multiple follow-ups, emails, and promises of updates, I’m still waiting for a resolution.
This reflects a serious lack of customer support and accountability. @Samsung
@SamsungIndia This issue has been pending for more than 2 weeks. I have provided all the required details, sent multiple follow-up emails, and shared proof several times. Yet, I continue to receive the same generic response that you are “checking on the courier.”
If this issue is not resolved by today, I will have no option but to escalate the matter by filing a complaint on the Consumer Grievance Portal and with the appropriate consumer authorities. I sincerely hope this doesn’t become necessary, request you to resolve my warranty.
To make matters worse, the service center staff have been very rude while responding to our queries.
Requesting your immediate intervention and a quick resolution. Kindly look into this matter and help expedite the repair process.
#Samsung#SamsungIndia
@SamsungIndia I registered an AC service request on 15th June (Request ID: 4437185998). The technician inspected the unit and informed us that the outdoor coil was damaged and would be replaced under warranty within 2 days.
@SamsungIndia and there is no clear timeline for resolution.
At the time of raising the complaint, I had clearly explained that there are elderly family members at home and my wife is pregnant. Due to the delay, they are facing significant discomfort.#CustomerService#ACService#Pondicherry
@SamsungIndia
However, after 2 days, I received a call saying that the replacement coil they received was itself damaged, and that a new order would be placed. Today, when I contacted the Pondicherry service center for an update, I was informed that the order is still pending