Neil Pyper

Associate Professor in Strategy and International Business at @UoB_Business. Interested in Latin America, languages and scenarios. Views are my own.

[Neil Pyper @NeilPyper]

@imaginecurve Good morning, my card stopped working a few days ago and all transactions are currently being declined. Could you please help me with this?

[Neil Pyper @NeilPyper]

@giffgaff Hi, is there a problem with signal in Droitwich (WR9)? It was fine when I took out an 18-month contract, but not now in much of the town. Signal is also poor in parts of Birmingham, including Edgbaston and Moseley.

[Neil Pyper @NeilPyper]

@WestMidRailway Thanks! The issue isn't compensation or even disruption per se, though cancelling peak trains because of staff shortages suggests ongoing poor management. The issue is that the cancellation was announced last minute, leaving no time to make other travel and childcare arrangements

[Neil Pyper @NeilPyper]

@WestMidRailway hi, it is bad enough that you cancelled the 16:56 University to Droitwich because of staff shortages. Why announce this so late? I could have made other plans and now will be late picking up my son. Really unacceptable!

[Neil Pyper @NeilPyper]

@LNRailway Thanks for confirming so quickly - very much appreciated! Hope your evening is not too stressful

[Neil Pyper @NeilPyper]

@LNRailway The guard on the 17.46 from Rugby to Euston was rude and sarcastic when I asked where the train was going. There is disruption and the train was on the normal platform for trains to Birmingham. This is unacceptable amid disruption. Using your trains is stressful enough

[Neil Pyper @NeilPyper]

@LNRailway Also, a more helpful member of staff at Rugby has told me I can use my LNR ticket on an Avanti train this evening. Can I please confirm this is right?

[Neil Pyper @NeilPyper]

@LNRailway Thanks - I am really upset. There are a lot of people and no information at Rugby. I appreciate your staff are under pressure, but there can be no excuse for this.

[Neil Pyper @NeilPyper]

@Morrisons Hi, the main door on your Droitwich store appears to be locked. I thought the store closed at 9pm?

[Neil Pyper @NeilPyper]

@LNRailway Thanks, but this is not sometimes. This is most journeys I make. It is not about one specific service.

[Neil Pyper @NeilPyper]

@LNRailway Hi, why are toilets so often out of service on your Euston - New St services? One out of four is working on the 13:23 today. I understand this happening occasionally, but my experience is that it is very common. Thanks

[Neil Pyper @NeilPyper]

@LNRailway Hi, this has happened again today on the 4.26 from Euston to New St, which was also delayed. Why do toilets not work on so many of your trains?

[Neil Pyper @NeilPyper]

If you run a small business in or around London, please consider the Help to Grow programme @BirkbeckUoL. Our next cohort starts on Thursday and I am doing the first session!
https://t.co/NPsqcr26Kz

[Neil Pyper @NeilPyper]

@GWRHelp the 19.53 Paddington to Hereford is unacceptably overcrowded. Dangerous scrum on the platform. People are now getting upset about seat reservations. I am travelling with a small child and we do not feel safe. This has spoiled a family day out.

[Neil Pyper @NeilPyper]

@LNRailway @CrossCountryUK @AvantiWestCoast Hi, I am currently at Milton Keynes. Can I get on an Avanti service to Birmingham New Street? Thanks

[Neil Pyper @NeilPyper]

@WestMidRailway Why was the 4.26 from Foregate St shown as on time then cancelled at the last minute. You must have known. I could have made other plans and my son will now be late for an activity.

[Neil Pyper @NeilPyper]

@LNRailway It was pm

[Neil Pyper @NeilPyper]

@LNRailway hi, very impressed with Mark, who was senior conductor on the 7.56 from Euston to New St. Clear helpful information and a really nice tone and manner. Really helped given the delays etc. Please pass on my compliments!

[Neil Pyper @NeilPyper]

@VOXI_UK I keep going back to an automated bot and am getting really frustrated. Could someone please help me with my PAC code? It is bad enough that you ported away my number and fraudsters emptied my savings account. VOXI caused destroyed my mental health.

[Neil Pyper @NeilPyper]

@VOXI_UK Hello, following a recent identity theft because of my number being ported away from VOXI, I need to change providers. You are making it almost impossible to get my PAC because I keep getting automated messages. Could someone please help me.

[Neil Pyper @NeilPyper]

@VOXI_UK Thanks - I have just messaged you