It took me awhile to recognize another gem and differentiator at Regency--something I had long assumed was table stakes for any advisor.
Advisors rarely work with clients' CPAs and other professionals (estate planners, trustees, CFOs and other financial consultants). This still strikes me as odd since there's so much value and low-hanging fruit for a client with just a little communication and collaboration between professionals.
I think the what's behind the lack of integration is the same thing behind the industry's overall service shortcomings: it's the model itself. To an advisor, a mass market, product-based approach--being a mile wide and inch deep--means thousands of clients and more assets under "management."
There’s more money in it. The downside is underwhelming service, performance, and client satisfaction.
Mass market will never be our game plan: there's plenty of work in our wonderful niche, work we can be proud of and continuously improve.
We're far from where we want to be in terms of generating value with clients' other professionals, but I'm a harsh grader. But I have to acknowledge and be grateful for the surpassing efforts of my colleagues at Regency who do it the best in town.
We are gearing up for another leap forward. I can't wait
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