@netflix I have just come off a call with one of your customer service advisors and have experienced the most horrendous customer service - I would like this investigated and a response provided to myself. How your advisors feel it ok to treat customers like this is beyond me.
@LNER Good Morning. Thank you for the advice. I am due to get the 13:00 train from Kings Cross to Glasgow Queen Street due to arrive around 19:00 - it is imperative I get back today. Can I travel on an earlier train so that I travel north of Edinburgh before 16:00?
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@LNER Is this in operation for today due to cancellations? I am due to get on the 19:00 to Edinburgh and then across to Glasgow but it has been cancelled? Can I use my ticket on Avanti?
@PaulChandler64 my mother is in hospital after a 9.5 hour surgery for pancreatic terminal cancer and your employees feel fit to refuse to fix a leak that they created whilst here. The service your company has demonstrated is beyond despicable and this needs to be addressed
@WatesGroup absolutely disgusting service from Wates Group. Plumber came out to fix a problem with the toilet flush created new problem, a leak, and refused to fix it as he did not come out to fix a leak! The leak was created by him and his response was ‘not my problem’
@AvantiWestCoast Hi Ross - Thank you for letting me. Will you be tweeting confirmation once it’s been confirmed? How will you communicate with us that the route and trains have been resumed?
@AvantiWestCoast I have a ticket tomorrow London Euston - Glasgow - how would you advise to travel? Via LNER London to Edinburgh and then Edinburgh to Glasgow?