Neos

Get peace of mind with Neos SmartHome devices! Whether you’re a SmartHome newbie or looking to expand your Neos eco-system, Neos has you covered.

[Neos @NeosSmartHome]

@Yates83 Hi Daniel, very sorry about that. Our tech support team will be able to rectify this for you in no time. Please contact us in-app by tapping the help icon (?) and starting a live chat to speak to our tech team, they'll be quick to respond any time between 9.30am & 5pm

[Neos @NeosSmartHome]

@tupz Hi Mandy, sorry you've been affected by this issue. Our team are working their way through a long list of fixes, rest assured we will get to the Alexa skill as soon as we can.

[Neos @NeosSmartHome]

@calibrax We're very sorry this fix has taken longer than expected, I've spoken to our dev team and unfortunately there hasn't been much progress on this yet. Thanks for baring with us while we continue to work through our list of fixes & improvements, the Alexa fix is next on our list

[Neos @NeosSmartHome]

@Yates83 Hi Daniel, sorry to hear that. If you want to send us your email address (the one you use for your Neos App) I can get a member of our support team to reach out to you so they can help get your issue resolved asap

[Neos @NeosSmartHome]

@emmalunn Hi Emma sorry for late reply. Please send us the email address your Neos App is registered to and our support team can force a password reset for you.

[Neos @NeosSmartHome]

@DarthRider4 Hi there, please reach out to our tech support team via the in-app chat in your Neos app 📲 They'll be able to troubleshoot the issue with you & get you back up and running in no time.
Also watch out for app update in the coming week.

[Neos @NeosSmartHome]

@andydrama1 Glad you're excited 🤗 We hope you love your new #NeosSmartCam

[Neos @NeosSmartHome]

Happy #InternationalCatDay 😸 furgive us for missing it yesterday but we have it on good authority that everyday is #Caturday! How do you celebrate your feline friends? 😽🤗

[Neos @NeosSmartHome]

Crazy summer we're having 🙃 ⛈ Check out this video #CaughtOnNeos by one of our SmartCam users ⚡️ Watch out for thunder & lightning this weekend 👀 #ThunderStorm

[Neos @NeosSmartHome]

@s88rla Hi Rachel sorry to hear that 😱 you can contact tech support on [email protected] they'll be able to force a password reset and get you back up & running in no time ~ Ana

[Neos @NeosSmartHome]

@albertj485 Hi Albert sorry to hear that, could you send us a DM with the email address your Neos app is registered to, so I can get our tech team to look into this for you? ~ Ana

[Neos @NeosSmartHome]

Keep cool everyone! You can also keep an eye on the temperature in your home with Neos Smart Leak Sensor 🌡 Perfect for looking after your pets 🐶 & plants 🌱

https://t.co/e9dlG3OVh4 #MondayMemes #DogDays

[Neos @NeosSmartHome]

There's still some time to snap a Lidl Deal on a Neos SmartCam! Find us in your local @LidlGB store but hurry! When it's gone it's gone 👀 #LidlDeal #NeosSmartCam

[Neos @NeosSmartHome]

Fancy a Lidl deal on a Neos SmartCam? You're in luck! 🍀 Find us at your local @LidlGB store for one week only, but hurry! When it's gone... it's gone 🏃 #LidlDeal #LidlNeosSmartCam

[Neos @NeosSmartHome]

@ObiGrae Hi there, this happens sometimes it should resolve itself though. You might still see the update prompt until the update's completing in the background. Or try again after 12h, making sure you're connected to wifi. Hope that helps

[Neos @NeosSmartHome]

@b_tunni Hi Ben, we've had a few reports of this issue but the team have confirmed it's already been addressed and everything should be working as expected now, please try again. Or use the in-app chat to speak to our tech team from your Neos App

[Neos @NeosSmartHome]

Thanks @T3dotcom for awarding us best cheap security camera of the #PrimeDay deals 🥳Find all their recommendations here 👉https://t.co/yIj3pz8ZFA

Did you manage to snap a #NeosSmartCam this Prime Day?

[Neos @NeosSmartHome]

@THEKID_88 Hi Marco, you can find more info on this in our FAQs: https://t.co/bxtsl6LUQr
Or give us a call the appropriate number listed here:

[Neos @NeosSmartHome]

@anniegalanti Hi there, you can find our complaint procedure here: https://t.co/dS7KoDDsd8 All info relating insurance have been migrated to our https://t.co/VkdT54iSI3 website, select Support in the menu to access all FAQs. Hope that helps

[Neos @NeosSmartHome]

@simonmcneil1939 Hi Simon, we're very much still here 🙂 There is no plan to implement SD card footage in-app at this time, as our team are focusing on fixing long standing bugs as well as improving our firmware to make the auto-arming system more reliable. We'll let you know if that changes

[Neos @NeosSmartHome]

Do you know what time it is? 🎉 That's right it's #PrimeDay 🥳
Get 1/3 off your next Neos SmartCam now just £19.99 on @AmazonUK
Get it while you can: https://t.co/1hTBkgK5ZY 🏃‍♂️ 🏃‍♀️