Netal Yadav

Chasing Dreams

[Netal Yadav @NetalYadav]

"Nothing ever becomes real till it's experienced"- John Keats.
Looking forward to amazing kickstart for this fall's star course #CustomerDesignExperience @7pm today. After cooking banana bread, Dalgona coffee,decoding the journey for experiential design with Toast Hawaii. #CX20

[Netal Yadav @NetalYadav]

Week 12
Last class of the semester #CX20
Thank you professor Markus for a fun filled journey with feels, scapes, power and machines.
Wednesday nights & CX thought leaderships ✨
Thx for adorable bidding adieu words & heartwarming video ♥️
Hope to meet everyone soon on campus.

[Olivia @OliviaHere]

1/4 What an incredible & insightful #CX20 W8 with @ProfessorWherry last Wed! Thank you @ProfessorWherry & @DrGiesler for shaping us to become more socially aware & empathetic #CX leaders. You've taught us how to think critically & to build #CX design that empowers, not oppresses.

[Netal Yadav @NetalYadav]

Not only do pets provide companionship, comfort, and support, they also fulfill our human need for physical touch and being loved. This trend of being pet parents is on the rise more than ever in the Pandemic.
Excited for @DrGiesler's session today on companionship. #CX20

[Netal Yadav @NetalYadav]

In Week 6 #CX20 @DrGiesler series in mind-blowing discussion with @joepine
Time is the new currency.
Time well saved = commodity.
Time well spend = experience.
Experience = memories/ how you made someone feel #CreatingValue #FulfillingDesires

[Netal Yadav @NetalYadav]

“Fundamentally, customers do not want choice, they just want exactly what they want”-Joe Pine
Can’t keep calm for tomorrow’s lecture with “Brains behind - The Experience Economy “ @joepine himself.
Huge shout out to @DrGiesler for making this happen. #ExperienceEconomy #CX20

[Netal Yadav @NetalYadav]

Home is where heart is ♥️
In week5 #CX20 series learnt about #AtHome CX delivery resolving the four salient consumer identity tensions. Thank you @DrGiesler for yet another mindblowing lecture on homification !!
#Homified

[Netal Yadav @NetalYadav]

In #CX20 Week:4 edition
Digging deep into #FutureOfRetail with #Retail expert best selling author of #TheShoppingRevolution :thanks for introducing #Gaunxi, Kahn matrix and retail principles-@barbarakahn
Together with time flow model by @DrGiesler - What an insightful session!

[Netal Yadav @NetalYadav]

In week2 #CX20 series
From learning perfect analogy: music in chords is to emotions in CX.
To exploring the incredible #AI #MachineLearning state of art platform @nuvi
Thanks @bdcollier and @DanHaslam - for showcasing us how decision making process begins & ends with emotions !