We are currently experiencing an outage in Southern Cayuga County cause by today's extreme heat.
We have dispatch our repair crew to restore services as soon as possible.
We are currently experiencing an outage in the Montezuma area due to storm related incidents. Crews have been dispatched and will be on site within the hour.
Happy #EarthDay! Meteorologists have the pleasure of looking back at our planet via NOAA GOES satellites as part of our everyday job. Never gets old. See for yourself: https://t.co/zDwKCbmy1i. Also, visit https://t.co/nZYrkfKS8m for science stories, videos, and citizen science opportunities. #EarthDayNOAA
There's an ongoing issue with an upstream provider that is causing issues with our main phone line - 315-472-6300.
The following number can be used to reach our offices while we work with the provider to get this rectified - 315-565-7777.
We've located the fiber break near Warner road. Looks to be the result of a construction vehicle clipping aerial lines. Additional crews are being dispatched to support the repair. We'll provide an eta as soon as we can.
Our NVTV service is currently experiencing an outage due to an issue with our transport provider.
We will post back here as soon as we have more information.
FYI, our NVTV platform is currently down. For about 30 minutes now.
There's a circuit issue at the datacenter hosting the delivery platform for our app. They have dispatched crews and are working to get things up quickly.
The CP and the datacenter have solid technical crews. They'll have things back online asap!
The optimizations and migrations we've been working hard on for the last two months will bring vastly improved efficiency and reliability to our network and our customers.
Thank you for baring with us through these many maintenance windows.
Last major fiber splicing will be completed tonight, with a few minor configuration changes being made next week (should go largely unnoticed).
Maintenance on our core fiber network begins in 15 minutes.
Service outages may be observed intermittently until 5:00am, mostly in the downtown Syracuse region.
October 29th marks the historic day in 1969 when the first electronic message was sent, giving birth to the internet! From that simple 'login' to today’s global connectivity, let’s celebrate the internet’s journey in transforming how we communicate and connect.