We help organisations evaluate what it feels like to be a customer and what effective actions can be taken to improve the customer experience. #mysteryshopping
Clicks and bricks - all independents should be on this:
Swansea retailers go digital to fight challenging high street environment https://t.co/T2ASxL7QGv via @rhys247#customerexperience#independentretail
Great to see this solicitor firm putting the customer front and centre.
#customerexperience
What to look for when choosing a solicitor https://t.co/N7wwsQN7QW
When a government department keeps you waiting for an hour, then when they do answer, ask you for an ID number - no apology, no hello. This is NOT putting the customer front and centre!
ChatGPT - an amazing way of using AI to generate more revenue or a further few feet down the slippery slope to the total impersonalising of customer service interactions?
@customerservice
Voices : How ChatGPT will reimagine customer experience https://t.co/ra98jUh7xx
Interesting perspective - a warm welcome costs nothing and will keep customers coming back:
Yorkshire pub owner slams 'awful' customer service at bars in the city centre https://t.co/h2cMkhvH83
#Hospitality#customerservice
Do you sell high value products and want to know how your prospects experience your enquiry process? Mystery shopping is a great way of checking this.
#mysteryshopping, #customerexperience
80% of consumers are more likely to buy from a company that provides a tailored experience and the top reason customers switch brands is because they feel unappreciated.
#CustomerService