Mystery Shopping / Customer Service Training

We help organisations evaluate what it feels like to be a customer and what effective actions can be taken to improve the customer experience. #mysteryshopping

[Mystery Shopping / Customer Service Training @NewlannMS]

Couldn't agree more....
Passions: Why I'm turning my back on the high street and heading to the garden centre https://t.co/EBDzpGsnR1

[Mystery Shopping / Customer Service Training @NewlannMS]

Clicks and bricks - all independents should be on this:
Swansea retailers go digital to fight challenging high street environment https://t.co/T2ASxL7QGv via @rhys247
#customerexperience #independentretail

[Mystery Shopping / Customer Service Training @NewlannMS]

Great to see this solicitor firm putting the customer front and centre.
#customerexperience
What to look for when choosing a solicitor https://t.co/N7wwsQN7QW

[Mystery Shopping / Customer Service Training @NewlannMS]

When a government department keeps you waiting for an hour, then when they do answer, ask you for an ID number - no apology, no hello. This is NOT putting the customer front and centre!

[Mystery Shopping / Customer Service Training @NewlannMS]

Good news for a change:
Retail sales unexpectedly rebound in January https://t.co/N5THRviNvC

[Mystery Shopping / Customer Service Training @NewlannMS]

Couldn't agree more....https://t.co/0cdJvUoQ8o
@customerservice

[Mystery Shopping / Customer Service Training @NewlannMS]

ChatGPT - an amazing way of using AI to generate more revenue or a further few feet down the slippery slope to the total impersonalising of customer service interactions?
@customerservice
Voices : How ChatGPT will reimagine customer experience https://t.co/ra98jUh7xx

[Mystery Shopping / Customer Service Training @NewlannMS]

Welsh retail boosted as Christmas spending attracts shoppers back to high street https://t.co/DYp9yjYCp6

[Mystery Shopping / Customer Service Training @NewlannMS]

#customerservice, #monmouthshire

[Mystery Shopping / Customer Service Training @NewlannMS]

How brilliant!
20 inspirational independent retailers in Gloucestershire https://t.co/OQGLM1ZhKu
#independentretailers

[Mystery Shopping / Customer Service Training @NewlannMS]

Some of these are almost unbelievable...
Needing passport to cross border among odd enquiries for Welsh Travelodge staff https://t.co/KQ1s6jBL0s

[Mystery Shopping / Customer Service Training @NewlannMS]

Could not agree more:
4 Reasons Why Customer Service Is Important https://t.co/Toc48CXrYP via @lovelylisabaker
#customerservice

[Mystery Shopping / Customer Service Training @NewlannMS]

90 minutes is way too long.....
People queuing 90 minutes for prescriptions in town suffering pharmacy crisis https://t.co/MbXkI8x5TL

[Mystery Shopping / Customer Service Training @NewlannMS]

How all the services stations along the M4 in South Wales are rated by customers https://t.co/3uJErofKlq

[Mystery Shopping / Customer Service Training @NewlannMS]

Two thirds of online reviews are negative, mostly about bad service https://t.co/rl7CiJj0Ha

[Mystery Shopping / Customer Service Training @NewlannMS]

Boost for traders as council gives free parking in towns before Christmas https://t.co/ikm5t1Ik9P

[Mystery Shopping / Customer Service Training @NewlannMS]

Interesting perspective - a warm welcome costs nothing and will keep customers coming back:
Yorkshire pub owner slams 'awful' customer service at bars in the city centre https://t.co/h2cMkhvH83
#Hospitality #customerservice

[Mystery Shopping / Customer Service Training @NewlannMS]

Couldn't agree more ...
Why You Should Shop Locally https://t.co/YbS7QCUDDp via @rhys247
#shoplocal, #customerexperience

[Mystery Shopping / Customer Service Training @NewlannMS]

Do you sell high value products and want to know how your prospects experience your enquiry process? Mystery shopping is a great way of checking this.
#mysteryshopping, #customerexperience

[Mystery Shopping / Customer Service Training @NewlannMS]

80% of consumers are more likely to buy from a company that provides a tailored experience and the top reason customers switch brands is because they feel unappreciated.
#CustomerService