Nextbase Dash Cams

Introducing the world’s most advanced connected dash cam that combines award-winning video monitoring capabilities with the very latest AI-powered technology.

[Nextbase Dash Cams @NextbaseDashCam]

@thisisauggyy Hello, I'm sorry to hear that. I've sent you a direct message to promptly assist you.

[Nextbase Dash Cams @NextbaseDashCam]

@davedoo1974 I am sorry you are having connection issues! Please try the following for a strong signal connection:
🔧 Remove the antenna from your iQ. Reattach the antenna and ensure a strong connection.
❇️ Press the reset button on the top of the camera for 10 seconds for a hard reset.

[Nextbase Dash Cams @NextbaseDashCam]

@martinjhowlett Hello thank you for reaching out! You can access all the videos on your 522GW by heading to the dashcam section on the app. Press and hold the video you would like to download to select it. When selected, you will see a download arrow icon. Tap this to confirm your download 🙂

[Nextbase Dash Cams @NextbaseDashCam]

@Val545 Hello, thanks for reaching out, I'm sorry to hear you feel this way! I can see we have bene in contact with you via email and your camera is already on it's way to us to be looked at. If you need further assistance get back in touch🙂

[Nextbase Dash Cams @NextbaseDashCam]

@wright_vw_uk Hello, we had a new camera released this year in 2025, it's called the Piqo. We also had a Smart Dashcam come out at the end of 2023, I'm sorry you weren't aware of these. Let us know if we can assist you further!

[Nextbase Dash Cams @NextbaseDashCam]

@andrew_m_toms @NextbaseUK Hi there Andrew👋 We apologise in the delay in getting back to you, we have been experiencing a high level of contact currently, are you able to provide your ticket number and we can chase this up for you ☺️

[Nextbase Dash Cams @NextbaseDashCam]

@ririlot Hello, thanks for reaching out. I'm very sorry you haven't received a reply from us. Due to high volumes of contact there may be a slight delay in response time, we do apologise. I'd be happy to assist you, could you provide your ticket number please?

[Nextbase Dash Cams @NextbaseDashCam]

@maillarrym6 Hi Larry, please get in touch with us at [email protected], or if it is taking some time to get back to you, we also have a US contact number: 0800 280 5178 🙂

[Nextbase Dash Cams @NextbaseDashCam]

@maillarrym6 Hi Larry 🙂 If you need help accessing your account please get in touch with [email protected] with your camera model to get you back on track ☺️

[Nextbase Dash Cams @NextbaseDashCam]

@mattiem1976 Hi Matt, this could be a possible corrupt file on your SD card. We would recommend formatting the card via a laptop or PC. Let us know if you need further help!

[Nextbase Dash Cams @NextbaseDashCam]

@skippytv1956411 Hello, thanks for reaching out! I'm sorry to hear your camera is having some issues. Please can you contact us via [email protected] with some more info? We can then assist you further with this🙂

[Nextbase Dash Cams @NextbaseDashCam]

@RobertsFamily12 Hello - Thank you for reaching out and apologies for the fact this has happened, I have popped you a DM regarding this.

[Nextbase Dash Cams @NextbaseDashCam]

@skippytv1956411 Hello, we're sorry to hear the camera is not charging correctly please get in touch with our support team at [email protected] so our team can help you get this resolved!

[Nextbase Dash Cams @NextbaseDashCam]

@jaco64591 Hello Jacob - You should be able to DM us our settings are open.

I have just popped you a DM regarding your issue now.

[Nextbase Dash Cams @NextbaseDashCam]

@Spencer83809805 @NextbaseUK Hello, sadly it's not possible to remotely connect to the 322GW. You will need to be near it so the Bluetooth can pair to your phone. Let us know if you need further assistance!

[Nextbase Dash Cams @NextbaseDashCam]

@mariece44 @nextbase @NorautoFr Bonjour Marie, avez-vous un numéro de ticket que vous pouvez nous donner par message privé ? Nous pouvons examiner votre contact précédent avec nous pour résoudre ce problème pour vous 🙂

[Nextbase Dash Cams @NextbaseDashCam]

@RichardRs400 Hello Richard, we're sorry to hear that is the case, please make sure to scan the QR code from within the app to get the camera linked. Also, if you could please send a picture of that qr code to our support team at [email protected] so we can further investigate.

[Nextbase Dash Cams @NextbaseDashCam]

@MJTID1 Hi there 👋 I'm sorry your 622GW is not working, please can you DM us your ticket number so we can have a look into this please?
Also we have a returns policy here if this is helpful: https://t.co/toTww1B729

[Nextbase Dash Cams @NextbaseDashCam]

@roy_scorer Hi Roy 👋 Does the issue happen when removing all accessories? Unplug your rear camera, remove the SD card, and press the reset button (small grey circle button on the bottom of the camera). Does it come on for you without the fuzzy screen? DM us with your results 🙌