The responsibility of a company is to serve the customer. The responsibility of leadership is to serve their people so that their people may better serve the customer. If leaders fail to serve their people first, customer and company will suffer.
Happy 275th birthday to us! Head to the InTouch app for Whitbread Chief Executive Alison Brittain's thoughts on this important date in our history, as we honour our foundations set by Samuel Whitbread and the business that we've gone on to become after almost three centuries.
Premier Inn & Restaurants' HR Director Paul Mitford enjoyed a great day with Premier Inn Hanley when he went #backtothefloor. Who did you have at your hotel and how did they get on?!