Amazon Prime might be the greatest business model innovation of all time:
• 150M Americans
• 98% annual retention (!)
• Avg Prime member spends $3K a year, 2x more than a non-Prime Amazon customer
@santanderukhelp 24 minutes to get in, 4 minutes on the call and the operator asks to hold but disconnects by accident. I did not get a call back. Frustrating !!