Nilom Sen

[Nilom Sen @NilomSen]

@IndiGo6E Great experience today while flying from Guwahati to Bangalore! The crew was exceptional and had a nice pleasant vibe about them. The note from the crew added to the experience. Thank you Moumita, Harshita, Manisha, Sikha, Rajeshwari and all the best!!

[Nilom Sen @NilomSen]

@makemytripcare I will now post in all social networks so that people using MMT can see why they should avoid MMT and book directly from airlines

[Nilom Sen @NilomSen]

@makemytrip @makemytripcare This is against booking ID ending with 5376, Guwahati to Delhi flight booking. Airline has initiated a refund of INR 27000, please ensure that it gets transferred back to original payment source. Your bot workflow doesn't allow me to request a refund

[Nilom Sen @NilomSen]

@makemytripcare So Airline refunds 27000 and you refund 21777. Why is that?

[Nilom Sen @NilomSen]

@makemytripcare @MoCA_India @PMOIndia @jagograhakjago from last 6 days you are sending 48 hour email. Airline has already refunded the money to you, why are you not transferring the same to me. What kind of fraud is this?

[Nilom Sen @NilomSen]

@makemytripcare @makemytrip I will have to take legal route seeking additional damages for loss of productive time in chasing this. You can't legally hold amount transferred by airline for so long and have a customer chase you for his money.

[Nilom Sen @NilomSen]

@makemytripcare @makemytrip I already shared the airline response. How many 48 hours you will need for something that Airline has already processed. This is horrible experience and will make me stop using MMT going forward. You can check my profile and will see I am regular user.

[Nilom Sen @NilomSen]

@makemytripcare @makemytripcare @PMOIndia @narendramodi @Ministry_CA @makemytrip may I get status on refund of the amount refunded by airline as per screenshot shared. Why do a customer needs to followup on this?

[Nilom Sen @NilomSen]

@makemytripcare See the email confirmation from Airline

[Nilom Sen @NilomSen]

@makemytripcare What's the status on this? How much time you need to lookup the details? Also for a refund why are you making a customer followup? Shouldnt you just transfer the amount you got from airline against this booking

[Nilom Sen @NilomSen]

@makemytripcare NF7AK3F530163515376 is the booking id

[Nilom Sen @NilomSen]

@AirIndiaX Just issue the delta amount as refund. You should have all the details in the ticket number I shared.

[Nilom Sen @NilomSen]

@AirIndiaX Horrible service experience. You guys downgraded business class for my family without any intimation. I got to know while checking in. I called and raised a case 39140276. Ensure that you refund the extra amount and seat payment you charged.

[Nilom Sen @NilomSen]

@AirIndiaX @jagograhakjago @DGCAIndia how is this even allowed where customers get to know of a service downgrade when they follow up and not proactively? This is ridiculous. @PMOIndia @narendramodi look forward to you doing something for consumers in this country.

[Nilom Sen @NilomSen]

@GBAChiefComm @DKShivakumar The main issue is once the road gets dug, the bodies doing it never restore the roads to original condition. They will put some sand/pebbles/landfill and leave. The road eventually deteriorates, potholes are formed and all the good work done initially goes for a toss.

[Nilom Sen @NilomSen]

@GBAChiefComm @DKShivakumar Thank you for all the effort to restore Bangalore roads to proper condition. It's one thing to get a road done and another to maintain it. With so many bodies hell bent on digging good roads, it will be hard to maintain. Pls look at this side as well.

[Nilom Sen @NilomSen]

@SwiggyCares Thank you team Swiggy for picking up the defective product and processing the refund. Your team has been very helpful unlike the Instamart first line support folks

[Nilom Sen @NilomSen]

@SwiggyInstamart How can you send a damaged item and close chat automatically. Need this to be returned asap. It's an oxymeter and display is not working. No way to get in touch with your support team. Already shared video and photo of same. Sent an email too

[Nilom Sen @NilomSen]

@SwiggyCares What else is needed to proceed with a replacement of the defective product or a refund or its a Swiggy malpractice to not take ownership of defective product they sell on their platform? Its going to be around 24 hours and I still don't have a resolution

[Nilom Sen @NilomSen]

@SwiggyCares @jagograhakjago @harshamjty hope you can have your team review this and put some common sense to them so that they can send me a working device or get me a refund for non working device. I am sure you don't want fraud on your platform

[Nilom Sen @NilomSen]

@SwiggyCares @jagograhakjago fyi a serious fraud..I order a pulse oxymeter from Swiggy Instamart. Once I get it, I put battery and find that the device is not working with no display. I immediately raised a complaint but they say they cant replace or refund. So they can do this to anyone