There was a time when Safaricom would send everyone birthday wishes and even that 1GB birthday gift.
A time when calling 100 meant getting help almost immediately.
A time when data bundles actually felt worth it.
Now birthdays pass like any other day for many.
You can call 100 the whole day, and no one picks up.
Maybe they seem like small things, but those little customer-first touches are part of what made Bob Collymore’s era stand out.
Ndegwa, please restore customer care now.
Your baby's cry is literally designed to be impossible to ignore.
It hits a frequency range that your brain processes as urgent and triggers you to respond within 100 milliseconds.
For moms it is even more intense because pregnancy hormones prime your brain to treat your baby's cry as a stressful event. Your heart rate goes up, your stress hormones rise, and your whole body goes on alert. This is why hearing your baby cry can feel physically painful and why it is so hard to just sit there or let them "cry it out" without every part of you wanting to go pick them up.
That response is hardwired. Your body was built to react to that sound exactly the way it does.
For months I’ve said on podcasts and anyone who cares to listen don’t listen to defeatist people! Oh why would we get voter’s cards na ataiba? Oh si mnajua you can’t really remove him?
Listen get that voters card! Vote!That is your civic duty. Ingine tutajua mbele #TukoKadi
JUST WONDERING HOW MOMS are supposed to work 9-5, drop the kids off at school at 8 AM, pick them up by 3 PM, stay on top of school activities, meal prep, cook dinner, keep the house clean, do the laundry, run the kids to extracurricular activities, climb the corporate ladder, save sick days for when the kids are sick, be a good friend, daughter, and partner, all while trying to take care of their own body and mental health…
There’s an interesting thing that happens when supermarkets start producing their own branded items.
Now they’re quietly becoming competitors.
The last time I went to Naivas I saw Naivas milk and couldn’t find brookside milk coz it was out of stock. I’ve used brookside for over 10 years and now the shelves are changing. Was shocked to notice Carrefour milk too.
You’ll notice supermarket brands are almost always cheaper than the well-known ones. Hehe, strategy they say and they’ve better shelf placement where you can’t miss them🤣
But here’s where the customer mind gets interesting. For me, cheap is not always a choice.
It’s Saturday morning and just realized I have a few pieces of milk and I need a quick Brookside milk delivery from Carrefour. Guess whatis fully available? The supermarket’s own brand. Of course. 🤣 … not my darling Brookside.
This is a subtle shift. We’re now competing on control of supply, shelf space and visibility.
I’d like to know… are you’re choosing cheaper option because you want it… or because it’s the easiest one left to choose?
PS… Connect me to a Brookside supplier 😂
Samson Ouma, 35 years old, was arrested in Kitale Town,
Taken to Kitale Police Station, where he was beaten to death.
Edward Owino is his uncle and he narrates how Samson was killed.
The officers who arrested and assaulted Samson Wanda MUST be brought to book.
We cannot normalize police brutality in this country.
#JusticeForSamsonWanda #EndPoliceBrutalityKe #RutoMustGo
What's crazy about motherhood is that you have to be consistent with things pertaining your baby e.g introducing a bottle, new food, sleep training etc. baby will fight you very hard but you just have to be consistent. It's utter madness.