Emil #DapatSiLeni

Husay At Tibay para sa mga Pilipino!

[Emil #DapatSiLeni @NobleEmelito]

I expect a phone call from a manager who has the authority to actually fix this—not another empty promise of a callback.
Sincerely,
Frustrated Customer
@PLDT_Cares @PLDTHome @pldt @DtiPhilippines

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares @PLDTHome @pldt @DtiPhilippines
To the PLDT Management Team,

I am writing this as a final attempt to resolve a service failure that has shifted from a technical issue to a total collapse of your company’s internal accountability.

[Emil #DapatSiLeni @NobleEmelito]

• Bill Adjustment/Rebate for the period my internet has been intermittent despite a technician confirming the fault on March 27.

[Emil #DapatSiLeni @NobleEmelito]

4. Immediate Demands
I require the following actions by the end of this business day:
• Manual Closure of the March 9 Sales Order to clear the system lock.
• Immediate Creation of the "Always On" Sales Order and a priority dispatch for the modem replacement and wiring repair.

[Emil #DapatSiLeni @NobleEmelito]

Both promised a callback and "coordination" with the responsible teams. Neither happened. This lack of responsibility is staggering. I am the one providing the solution to your team, yet I am the one suffering the consequences of your inaction.

[Emil #DapatSiLeni @NobleEmelito]

3. Failure of Supervisory Leadership
I have spent the past week doing the work of your support staff—repeatedly explaining the system conflict to your agents. I escalated this to supervisors Tala and Mark

[Emil #DapatSiLeni @NobleEmelito]

your system remains "locked." This prevents the creation of the "Always On" sales order and the necessary modem replacement ticket. It is unacceptable that a confirmed hardware failure is being ignored because of your team’s clerical negligence.

[Emil #DapatSiLeni @NobleEmelito]

2. Administrative Incompetence and System Lock
The root cause of this delay is your team's inability to close a Sales Order (SO) from March 9 for a telephone replacement. Despite the fact that the unit was delivered weeks ago and I have confirmed this multiple times,

[Emil #DapatSiLeni @NobleEmelito]

to replace the hardware or repair the lines. It has been three days since this confirmation, and my service remains degraded.

[Emil #DapatSiLeni @NobleEmelito]

1. Confirmed Technical Failure (March 27)
A PLDT technician visited my premises last Friday, March 27, and explicitly confirmed that my intermittent connection is due to a faulty modem and potential wiring issues. Despite this professional diagnosis, no action has been taken

[Emil #DapatSiLeni @NobleEmelito]

I am currently being forced to manage my own account and troubleshoot your internal system errors because your staff and supervisors have failed to do so.

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares I’ve been contacting you messenger CS and to be honest they help nothing other than giving false hope. Don’t understand what they are doing. Always saying sorry and apologies, saying they understand me as customer but still no action done.

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares you have the worst customer service!!! Imagine Ive been contacting you since early March gave constructive feedback yet up to now your service is the same. It’s frustrating! Change your CS provider!!! #pldt #pldtcsworst

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares See? Your CS can easily let go of the 8 year customer rather than giving definite time frame when the issue will be resolved.

[Emil #DapatSiLeni @NobleEmelito]

@PLDTHome @PLDT_Cares @pldt I came here in twitter as last resort of asking help yet you are pushing me to contact you fb messenger CS. Do you think tehy can help? They even send me this as my response to the issue I raised.

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares Ano po bang proper resolution pinagsasabi nyo? Again wala akong natatanggap na resolution kundi automated response from your CS!

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares Again, I’ve been contacting you messenger account since Tuesday and up to now nothing happened!

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares It added to my frustrations and DISAPPOINTMENTS! TRAIN YOUR PEOPLE WELL!

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares is this how your CS works? After telling me that technicians will be here before 12 noon and now they are saying no assurance that they will be here today? Come on, are you making me fool? @DtiPhilippines This is UNACCEPTABLE!

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares I Did and this is your agent responses that might be from chat gpt!do you think they could help me?

[Emil #DapatSiLeni @NobleEmelito]

@PLDT_Cares Account Number: 0273742409
Address: Block 5 Lot 1 Kensington 9 Lancaster New City, Barangay Navarro General Trias City