Dorcas Muthoni

Digital Finance Officer at The World Health Organization

[WHO Nigeria @WHONigeria]

In 2004, @WHO introduced the Direct Disbursement Mechanism (DDM) to ensure timely payment of allowances to vaccinators during campaigns in Nigeria.

[WHO Nigeria @WHONigeria]

Today, @WHO in collaboration w/ partners @NphcdaNG @Deloitte @StanbicIBTC @dimagi @BMGF is conducting a National Training of Trainers workshop on the use of the CommCare App to digitize & strengthen the DDM payment processes in 🇳🇬. This training will be cascaded to the states.

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE @AKI_Kenya Yet another day gone but no response whatsoever from your team on my concerns @JubileeInsKE

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE Define the TAT for the resoution for me

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE This is dismissive of you @JubileeInsKE , I wrote the email to your team on Saturday, today it is Wednesday and you here telling me that you are still looking into the issue. When will you close this? Poor customer service!!

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE No you have not! There is no email from you and the DM I have recieved is invalidating my concerns #KOT

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE #customerservice to @JubileeInsKE is an afterthought

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE @JubileeInsKE your #lifeinsurance policies are but a scam! You have defrauded me of money and are refusing to respond to my emails. Could you get your team (e.g Kefa) to get in touch with me and not through DMs but leaving my issues unresolved? #KOT #insurancescam

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE @JubileeInsKE your #lifeinsurance policies are but a scam! You have defrauded me of money and are refusing to respond to my emails. Could you get your team (e.g Kefa) to get in touch with me and not through DMs but leaving my issues unresolved? #KOT #insurancescam

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE @Microsoft @CloudProKe back here with the same issues unresolved. You only silenced me here on social media but offered no resolution behind the scenes

[Dorcas Muthoni @NonnyAngela]

#ProudtobeWHO

[WHO Nigeria @WHONigeria]

Today is the #InternationalWomensDay with the theme, “DigitALL: Innovation and technology for gender equality,” which seeks to highlight the role of innovative technology in promoting gender equality and meeting the health and developmental needs of women and girls.

[WHO Nigeria @WHONigeria]

Today is the #InternationalWomensDay with the theme, “DigitALL: Innovation and technology for gender equality,” which seeks to highlight the role of innovative technology in promoting gender equality and meeting the health and developmental needs of women and girls.

[SCIDaR @SCIDaR_]

Between 2020-2022, we supported @WHOAFRO in implementing digital payment systems in 17 sub-Saharan African countries to overcome cash payment challenges in GPEI's effort to improve the quality of polio campaigns.

Learn more: https://t.co/uxnyZCCaZL

#EndPolio
#PolioEradication

[Dorcas Muthoni @NonnyAngela]

@imbankke Can you respond to my DMs with a resolution not with apologies, how can you debit my account 2 days ago and not credit the recipient's account then you start apologising, I need a resolution

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE @Microsoft @CloudProKe Increasing efficiency while your #customerservice& #disputeresolution process remains an afterthought? @JubileeInsKE you can't even be transparent with your customers on their #lifeinsurance policies

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE @JubileeInsKE , Could you accompany your apology with a resolution to my dispute? 3 days down the line and I am still awaiting a resolution and a call #KOT

[Dorcas Muthoni @NonnyAngela]

@sherry13543753 @JubileeInsKE Are you asking me to resort to DM so that you can take your sweet time to respond or selectively respond to my questions? @JubileeInsKE, I resorted to Twitter when you call center and emails failed me #KOT

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE almost 3 days later I am still waiting for your calls and responses to my emails take forever!! Please rethink your customer service policy #KOT

[Dorcas Muthoni @NonnyAngela]

@JubileeInsKE Worst customer service ever