@JagexHelpGavo@JagexSupport We’re talking about a ten year old account with hundreds of dollars spent on it, and the best Jagex can do is tell me I should do it again? Give them more money so they can give me this level of customer support?
@JagexSupport I recently had an account hijacked and banned before I was aware that it had been taken; I have successfully changed the password after the fact but I can't find a way to contact support about this particular problem.
@JagexHelpGavo@JagexSupport I’m not blaming anyone, because clearly the person checking the appeal is human and can overlook things, but the complete lack of open communication available to players with grievances is just begging for mistakes like this to arise.
@JagexHelpGavo@JagexSupport From my perspective of knowing that my appeal is 100% legitimate and still having it rejected, how can I play on another account knowing that if anything ever happens it’s just up to the person checking the appeal to be thorough enough to find the evidence?