OW

NOT a bot or pretending to be them
Won't ask for your details
Not selling anything
Sharing poor customer experiences
No debate just the record

[OW @Octo__watch]

Is Octopus using manipulative psychological techniques on us

Psychological manipulation to gain customers and foster loyalty

We need to be aware of these

Its in this mega thread.....

[Peter Lewis @pjlewisuk]

@OctopusEnergy what have you done to my EV charger. Come back from holidays and it’s not working. You sent me an email after you closed on Friday so I can’t even call you. How am I supposed to charge my car?

[Peter Lewis @pjlewisuk]

@OctopusEnergy so you ask me to send a DM, send me some instructions that don’t work and then ignore me. Why such bad service?

[Summer E @Abby26872577891]

@g__j @IanDBlades @OctopusEnergy Got to agree with Ian.

I emailed about my faulty smart meter and only got a reply after chasing it 8 days later.

And the reply was that I need to try to fix it myself with remote guidance over the phone, as if standing charges aren't a thing.

A distinct change in tone recently

[John Musgrove @becks982]

@OctopusEnergy my EV charger is working one day and not the next again. Being like this for about 3 months. 90% of the time I have to put on Max charge (at full price) to get some charge. Some nights it charges to 40-50% 🤷‍♂️

[Michael @Michael02425000]

@Jimmy5Priest @g__j @IanDBlades @OctopusEnergy Useless -incompetent is a better word ! 😀👍

[Moira Dunworth @moiradunworth]

@IanDBlades @OctopusEnergy @g__j Agreed. Their support is a mess. Impossible to communicate simple things now

[ﾌㄖ卄几 卩丨ᎶᎶ千ㄖ尺ᗪ 🇬🇧 @Johnpiggford]

@IanDBlades @OctopusEnergy @g__j Octopus have really misread the room with this blunder. The only winners are EON and EDF.

[Peach @Peachyfruitcake]

@IanDBlades @OctopusEnergy @g__j Octopus has got very expensive considering they are a generator. I'll be looking to move as soon as I possibly can

[OW @Octo__watch]

Someone didn't understand the bigger picture
Have a nice day

[James @Jameschris179]

Someone doesn’t understand marketing budgets 🤣

[Michael @Michael02425000]

@craigmmorq4 @IanDBlades @OctopusEnergy @g__j Dreadful now !!

[Michael @Michael02425000]

@IanDBlades @OctopusEnergy @g__j Totally agree ! It’s a complete mess !!!

Best advice is leave !!!!

Both EDF & E-on offer unlimited smart charging! 👍 & none of the stupid limited 6 hr silly carry on !!!

The more that leave 🐙 the better !!!!! 👍

[Jord @JordT1919]

@IanDBlades @OctopusEnergy @g__j Same… been waiting weeks and weeks for a smart meter fitting so I can pay the lower nighttime rate but not heard anything about it and nobody seems to be helpful… might have to move already

[David Flanagan @rawkode]

@notrab @OctopusEnergy Good luck, I’ve been trying just as long and they’re incapable of responding to requests.

[Jamie Barton 🥕 @notrab]

@OctopusEnergy we’ve been trying to get our Gas smart meter working for 15 months but nothing seems to be happening. Can someone please try fix it? 😭

[kirstine welch @kir1975]

@OctopusEnergy It's ashame it's not all year round like BG.
TY for your reply though.
🐙🐙🐙🐙🐙🐙🐙🐙

[Brasil Gooners @brasilgooners]

Os acordos com a Visit Rwanda e dois parceiros regionais, Lavazza e Octopus Energy, expiraram no final da temporada 2025/26. Isso é significativamente menos do que no final da temporada 2024/25, quando oito contratos não foram renovados.

🗞️@Lu_Class_

[Cllr Ian Blades. @IanDBlades]

@mikebarnetson @OctopusEnergy @g__j Sadly I’ve had reasons to email octopus quite a bit lately, I’ve never needed to before, but the last 2 emails I sent, I’ve had to send reminders after about a week of not getting a reply. That’s very not like the octopus I know.

[David Owens @DavidCWOwens]

@g__j @IanDBlades @OctopusEnergy My concern, and the reason I may now move, is that Octopus want to control the charge session in order to give me their cheap rate

That leaves me 100% reliant on their tech working for my car to be able to do my commute and I can’t take that risk

[James @Jimmy5Priest]

@g__j @IanDBlades @OctopusEnergy Shame that you cant sort simple issues out. Then get beyond confusing messages from your staff. Say they've sorted a issue then email to say that haven't. Completely useless