Ofwat

We regulate England and Wales' water sector, so companies provide the best customer service and improve the environment. RTs do not imply endorsement

[Ofwat @Ofwat]

Ofwat's Chief Executive, Chris Walters, was interviewed by Lindley Gooden on the Future of Utilities podcast, where they discussed the UK's water challenge.

Listen to the full recording here:
https://t.co/lrztKPnngs

#WaterSector #LetsSaveWater

[Ofwat @Ofwat]

Lynn Parker, Ofwat's Senior Director for Casework, Enforcement and Customers, spoke to BBC South East Today, after Ofwat secured a £30.5m redress package from South East Water:

https://t.co/lKK8wzZmw9

[Ofwat @Ofwat]

Following the conclusion of three investigations into repeated supply disruptions, customer service failings, and its credit rating downgrade, Ofwat has secured a £30.5m enforcement package from South East Water.

Read more:

https://t.co/lKK8wzZmw9

[Ofwat @Ofwat]

Senior Director, Casework, Enforcement and Customers at Ofwat, Lynn, spoke about the recent finding of Severn Trent Water breaching its legal obligations relating to the service it provides.

#WaterSector

[Ofwat @Ofwat]

Lynn Parker, Senior Director, Casework, Enforcement and Customers at Ofwat spoke to BBC Midlands Today, following news that Severn Trent Water had breached legal obligations relating to the service it provides.

Find out more about the announcement:

https://t.co/UaHz8Y5Hyj

[Ofwat @Ofwat]

Severn Trent Water has breached several legal obligations relating to the service it provides.

They've acknowledged these failures, and have been proactive in addressing them.

Enforceable commitments are in place to hold the company to account.

https://t.co/UaHz8Y5Hyj

[Ofwat @Ofwat]

Water is precious. We're using it faster than nature can replace it, and to protect it we must use less.

#LetsSaveWater is a campaign that helps people understand how to use water more efficiently, and make water-saving part of everyday life:

https://t.co/WVWogO9WKH

[Ofwat @Ofwat]

England and Wales face a 5 billion litre daily water shortfall by the 2050s if no action is taken.

Meeting it means reducing demand, fixing leaks and building new infrastructure all at once.

50 years on from 1976 drought, the work is underway

https://t.co/gAQbIlsLwW

[Ofwat @Ofwat]

Bydd Dŵr Cymru yn talu pecyn gorfodi gwerth £44.7m, ar ôl torri ei rwymedigaethau cyfreithiol yn ymwneud â'r gwasanaeth mae'n ei ddarparu ar gyfer yr amgylchedd a’i gwsmeriaid
https://t.co/NI8BbwQkfA

[Ofwat @Ofwat]

Dŵr Cymru will pay a £44.7m enforcement package, after breaching their legal obligations relating to the service they provide for the environment and their customers https://t.co/NI8BbwQkfA

[Ofwat @Ofwat]

Water companies must prioritise customers who need extra help. If you're of pensionable age or have a health condition, you may qualify for the Priority Services Register. Find out more: https://t.co/tB3ahj1oTB

[Defra UK @DefraGovUK]

Our Clean Water Bill is the next step to delivering the lasting change the water sector needs.

Learn more about how we’re protecting customers and the environment 👇

[Ofwat @Ofwat]

New rules have come into effect which require new water company executives to pass a fit and proper person test to hold senior positions, and ensure consumers are at the heart of companies' decision making.

Read our press release to find out more: https://t.co/G2ytY28U8f

[Environment Agency @EnvAgency]

Our latest Event Duration Monitoring (EDM) data, shows fewer and shorter storm overflow spills in 2025 compared to 2024.

EDM helps us improve our environment and protect our waterways.

Learn what this data means: https://t.co/MbfPQlHd8r

[Ofwat @Ofwat]

Mae Ofwat wedi canfod bod Dŵr Cymru wedi torri nifer o'u rhwymedigaethau cyfreithiol sy'n ymwneud â'r gwasanaeth a ddarparant ar gyfer yr amgylchedd a'u cwsmeriaid.

Mae ymgynghoriad bellach ar agor i'r cyhoedd a rhanddeiliaid allweddol: https://t.co/7K0BbbhIbm

[Ofwat @Ofwat]

We've launched a consultation on the proposed £44.7m enforcement package for Dŵr Cymru.

Have your say on our proposed decision by 5pm on Thursday 2 April.

Details on our consultation, and how to submit your response, can be found on our website: https://t.co/6JjAhBhYbc

[Ofwat @Ofwat]

Ofwat’s wastewater investigation has found Dŵr Cymru Welsh Water has breached a number of their legal obligations relating to the service they provide for the environment and their customers. 

Read more: https://t.co/iJwR3PKEww

#Regulation

[Ofwat @Ofwat]

Mae ymchwiliad dŵr gwastraff Ofwat wedi canfod bod Dŵr Cymru Welsh Water wedi torri nifer o’i rwymedigaethau cyfreithiol yn ymwneud â'r gwasanaeth mae’n ei ddarparu ar gyfer yr amgylchedd a’i gwsmeriaid. Darllenwch fwy:
https://t.co/iJwR3PKEww

[Ofwat @Ofwat]

Key findings include:

- Customer contact with water companies has risen
- Keeping bills low is a higher priority than in the first wave of research
- Looking ahead, delivering clean water remains a key priority for customers

Find out more: https://t.co/W7ueeIfG8D

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[Ofwat @Ofwat]

What do customers think about their water services? How are their views changing over time?

@CCWvoice and Ofwat jointly commissioned a third wave of customer spotlight research, to establish a benchmark and track views across utilities, across a range of measures.

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