The Ombuds Group

Independent Government approved Alternative Dispute Resolution (ADR). Set up by the Office of Fair Trading in 1992. For Rail Ombudsman see @RailOmbudsman.

[OmbudsmanAssociation @OmbudAssoc]

📢 Summer Workshop Spotlight

Exploring how members are using AI & technology to increase effectiveness.

#OAConference2026 #RisingToTheChallenge #Ombudsman

[The Ombuds Group @OmbudsmanTweets]

🏆 The Ombuds Group has been named one of The Sunday Times Best Places to Work 2026 for the second consecutive year.

The recognition reflects our continued commitment to employee wellbeing, flexible working and creating a people-first culture where colleagues can thrive.

[The Ombuds Group @OmbudsmanTweets]

Great to welcome Louise Baxter MBE and Adam Carter from @ConsumerFriend0 to our Stevenage HQ this week for cyber security training.

Their engaging session helped colleagues sharpen cyber awareness and strengthen everyday digital security habits.

#CyberSecurity #Training

[The Ombuds Group @OmbudsmanTweets]

This weekend is #WorldConsumerRightsDay 🌍

Consumer protection isn’t just about safe products - it’s about safe processes when things go wrong. Access to fair, independent dispute resolution is a consumer right.

https://t.co/UF6adAuKi4

#ConsumerRights #ADR #AccessToJustice

[The Ombuds Group @OmbudsmanTweets]

@MCSCertified has appointed @OmbudsmanTweets as its Alternative Dispute Resolution provider.

More: https://t.co/699AHTqmFs

#RenewableEnergy #HomeImprovement #ADR

[The Ombuds Group @OmbudsmanTweets]

Many Happy January Returns 🔄

Clear information and fair processes help maintain confidence and trust across retail. A timely and valuable read 👇
https://t.co/frKL6cXacz

#ConsumerRights #Retail #CustomerConfidence #DisputeResolution #FHIO

[The Ombuds Group @OmbudsmanTweets]

🎄 Festive wishes from everyone at The Ombuds Group

We’ll be closed from 25 Dec, returning 5 Jan.
You can still raise disputes online during this time, and they’ll be reviewed when we’re back.
Best wishes for the New Year ✨

#FestiveSeason #NewYear #Ombudsman

[The Ombuds Group @OmbudsmanTweets]

Christmas delivery is make-or-break.
Set clear cut-offs, meet legal deadlines, manage couriers tightly, and communicate early to avoid complaints.
Full guidance:
https://t.co/OGyMHr77eJ

#Retail #Ecommerce #Logistics #CustomerExperience #ConsumerLaw

[The Ombuds Group @OmbudsmanTweets]

🎄 Ordering for the festive season?

Delivery dates count - and your rights do too.

We break down what to expect & what to do if your delivery doesn’t arrive in time.
Read more 👉 https://t.co/kqT5EJjV6v

#ConsumerRights #Retail #ADR #ChristmasDeliveries

[The Ombuds Group @OmbudsmanTweets]

Black Friday is coming - and it’s not just about great deals. 🔍
The new DMCC Act 2024 brings tougher rules on pricing, reviews and transparency.

👇
https://t.co/o8whIVls3t

#RetailCompliance #BlackFriday #ConsumerProtection #Ecommerce #RetailTraining #OmbudsGroup

[The Ombuds Group @OmbudsmanTweets]

💜 It’s #PurpleTuesday, and we’re proud to be part of it, not just today, but every day.
Learn more at https://t.co/LMxkwrm9CL

#PurpleTuesday #Accessibility #Inclusion #DisputeResolution #TheOmbudsGroup #DiversityAndInclusion

[The Ombuds Group @OmbudsmanTweets]

@thebedfed Thanks so much! 🥳

[The Comet @thecomet24]

The Ombuds Group named one of the Sunday Times' Best Places to Work https://t.co/HF85hZSdWW

[The Ombuds Group @OmbudsmanTweets]

Today, on #WorldOmbudsDay2025, we’re thrilled to share that The Ombuds Group has been named one of The UK’s Best Places to Work in 2025 by The Sunday Times.

🔗 https://t.co/CSdQpYRijn

#BestPlacesToWork #WorkplaceCulture

[National Bed Federation (NBF) @thebedfed]

ONE WEEK TODAY: Free, expert webinar in partnership with @OmbudsmanTweets on Navigating the Digital Markets, Competition & Consumers Act 2024.

📩 NBF members and Retail Champions who are part of the enhanced benefits package can sign up by emailing [email protected]

[The Ombuds Group @OmbudsmanTweets]

We’re delighted to be featured in the September issue of Furniture News Magazine (p.92) with an article on Expert Witnesses and their role in resolving furniture disputes.

Furniture News: https://t.co/PONp6sjo9E

#Furniture #DisputeResolution #ExpertWitness

[The Ombuds Group @OmbudsmanTweets]

The Ombuds Group has acquired The Removals Industry Ombudsman Scheme (RIOS) following the retirement of the scheme’s long-standing leadership team.

Read more here: https://t.co/4arTEqXcfQ

#TheOmbudsGroup #RIOS #RemovalsIndustry

[The Ombuds Group @OmbudsmanTweets]

Train to be a Consumer Vulnerability Champion!

@ConsumerFriend0 , part of The Ombuds Group, invites you to join the Consumer Friend Academy.

🔗 https://t.co/zEEplNJARV

#ConsumerVulnerability #InclusiveService #UKTraining #CustomerExperience #PlainEnglish #Housing #Finance

[The Ombuds Group @OmbudsmanTweets]

We offer training courses designed to support providers of goods and services to raise standards across customer service provisions.

🔗 Learn more or book your place here: https://t.co/xemsFZ7RHA

#Training #CustomerService #ConsumerLaw #BritishFurnitureAssociation

[The Ombuds Group @OmbudsmanTweets]

We attended the Online Procedure Rule Committee (OPRC) Conference hosted by @TheLawSociety yesterday.

https://t.co/4S6lnn40UY

hashtag#ADR hashtag#digitaljustice hashtag#civiljustice

#ADR #digitaljustice #civiljustice