***UPDATE - 3rd June ***
Even though we aren't refunding some peoples money we have been able to increase our share allocation, only last week, by over £200k, we would like to thank our customer...
@OntheBeachUK I have been trying to contact you for 5 days, the customer service is very poor, please can I be contacted by phone to discuss the holiday I have arranged!
@KirstyMctaggart@OntheBeachUK Yeah pretty much same here. I sent a barrage of tweets and they finally replied to my DM advising it's with operations. It's terrible customer service even worse for yourself 48 hours to go and your still in limbo. That's disgraceful.
What’s the hardest job in business during #Covid19? Being CFO of online travel agency when planes are grounded would be up there. Today Paul Meehan has resigned as CFO at the impressive @OntheBeachUK after turnover fell by two thirds during Covid-19.
https://t.co/WiykI0xuPL
@OntheBeachUK can I please have a response to my message Iv been waiting over 3.5 weeks and now Leicester is on lockdown and I’m due to fly out 15th July
@OntheBeachUK I have sent 3 messages on the app and private message on here and still no reply. Holiday cancelled on the 26th June. When will I receive my refund?
@OntheBeachUK an ongoing issue: we are wanting to speak to someone about a possible breach of contract by yourselves. However, your phone line cuts us off, you’ve taken away the option to this in the app, you are not replying to messages, @easyJet are not answering their phone.
@OntheBeachUK are a fuckign shambles. First of all, asked for a full refund as meant to go on holiday on 6th July. And they’ve went ahead and changed the hotel without asking because the original hotel we booked aren’t reopening. GIVE ME A REFUND AS IM OWED ONE.
@OntheBeachUK@OntheBeachUK The holiday I have booked with you the flights have been cancelled and I have had an email from the hotel we were meant to be staying in to say they are closed for the rest of the year! When will you be contacting me! I want a refund please