@Ally ... I have been a big fan of Ally for years but had an annoying encounter with a failed bank process today. I'm thinking about moving to a different bank after multiple calls to support. Felt like I was not heard as a customer. Even the voice of the customer failed IMO
@vvanedwards@donaldmiller ... thoroughly enjoyed the StoryBrand podcast. Liked the part about hands. As a former police officer, we had a regular command, “let me see your hands!”
@hcasey_heather Yes! It seems like you must juggle a hundred things but you can only keep ten going. So, you cycle through the hundred things often ten at a time.