Courtney D

#UX researcher. views are my own. 〽️ Go Blue. She/her.

[Courtney D @OrigamiUx]

Happy Thanksgiving/Day of Frustration for Lions fans

[Courtney D @OrigamiUx]

@lawtonpybus @Stokes_UX IDK whether it’s better or worse for career growth & stability if we specialize. Just speaking to the mindset separation can sometimes result in. I will also say, I don’t think this continuum is well-understood by UXRs at all

[Courtney D @OrigamiUx]

@lawtonpybus @Stokes_UX Great find! ITA it’s not helpful to draw such a hard line between qual & quant. I’ve experienced qual UXRs not wanting to count anything or even hint at effect sizes and which can make it difficult for stakeholders to understand the impact or even digest the results

[Courtney D @OrigamiUx]

@Stokes_UX Not dead in automotive!

[Courtney D @OrigamiUx]

@utsengar @jessperate Yep. I used to work in B2B govtech and “extreme flexibility” was the main strategy. We don’t know what people want to do in this workflow? Just have them create it themselves from scratch. Problem solved!

[Courtney D @OrigamiUx]

@jessperate @utsengar I have never seen this app but it’s one (of the eleventy-eight sites/apps) my kids’ school uses and their teachers strongly dislike it. Not sure why but seems like it may need improvement with the teacher persona

[Courtney D @OrigamiUx]

@jessperate I could rant about this all day long and would gladly be part of a solution. I’m convinced these platforms are negatively impacting this generation’s development of organizational skills. Schoology in particular

[Courtney D @OrigamiUx]

At my kids' dentist, nearly any relative can get permission to discuss their medical info.... except a father #wtf

[GMACCASH @GmacCash]

We The #Lions @DetroitLions

[Courtney D @OrigamiUx]

@joenatoli @umsi was great for me

[Courtney D @OrigamiUx]

I go through all the “it’s not fraud” steps and try delta again. It seems to work. I get an email receipt. Also get a 2nd text saying I need to call Delta or it may get declined again. All this because you can’t add a new credit card in a checkout flow when you have saved cards

[Courtney D @OrigamiUx]

I absolutely love @Delta’s mobile app but it’s proof that even great apps have issues and need #UX ppl. I have plane tickets booked and I’ve been waiting for a big sale on upgrades. Last night was the night and I pounced. I clicked to purchase, picked the new seats and… 🧵

[Courtney D @OrigamiUx]

I’m now yelling at no one and taking notes because I know I’m going to rant about this online. In switching to my notes app I notice I have a text. My phone was on DND so I had missed it. It’s my credit card letting me know of suspected fraud with Delta. They declined my card…

[Courtney D @OrigamiUx]

The most insane thing I ever saw during my time in public safety #govtech was a person passed out in a fountain at a user conference. Didn’t realize I should be grateful no weapons were involved. #wtf

https://t.co/KuX1Pk2ZEh

[Courtney D @OrigamiUx]

a PM listening to research results knowing the recommendations are all out of scope

[Charles Patterson @CharlesPattson]

When you’re just trying to do some design work and your PM is in your Figma file like:

[Courtney D @OrigamiUx]

Is there anything more pointless than unchecking this checkbox?