Paula

[Paula @PAMS6633]

@Matt_27 @on_lothianbuses Thought the same - buses showing 4 minutes away, then due, then dropping off the app completely. Conversely buses turning up that hadn’t shown on the app at all.

[Paula @PAMS6633]

@CommClothing ordered lots of pants last October. Know there have been delays due to demand and had been getting updates, but nothing recently. When can we expect delivery please? (Mailed customer services last week, but no response).

[Paula @PAMS6633]

@thecourieruk seems to be an issue with accessing family announcements this morning - time out error.

[Paula @PAMS6633]

@hizzary @guardian @FelicityCloake No supplement in my copy either @hizzary. Instead the Saturday mag had duplicate un-stapled pages (34-72).

[Paula @PAMS6633]

@HTAnews just checked the balance on our national garden gift card given to us for our silver wedding anniversary and it expired 9 days ago. We had used some of the value, but there was still £30 left on the card. CN this be reinstated please?

[Paula @PAMS6633]

@holland_barrett order placed on 6th August is apparently still in your warehouse, ‘getting ready for dispatch’. 8 days and it’s still in your warehouse, but payment was taken immediately? First time I’ve used your online service as normally buy in your shops. Unimpressed.

[Paula @PAMS6633]

@Mobilescouk Morning. I took out a SIM contract with you & applied for cashback as per your offer, but have been declined as number is different. This is because I ported to my old number. Can you help to resolve please?

[Paula @PAMS6633]

@Hobbs_London hi, placed an order last night and can see details on my account, but haven’t received a confirmation email as yet?

[Paula @PAMS6633]

@easyJet zero charge for transferring cancelled flights doesn’t seem to have been correctly applied. New flights were £8 more expensive, but was charged £72???

[Paula @PAMS6633]

@British_Airways Received confirmation of my Future Travel Voucher yesterday, but how do I view the value? I booked with Avios - will they be credited back to my account or are they part of the voucher? Thanks

[Paula @PAMS6633]

@EdinColl_FA Thank-you!

[Paula @PAMS6633]

@EdinColl_FA morning, can you confirm dates of October break 2020 please?

[Paula @PAMS6633]

@edinburghcoll Hi, can you confirm dates for October 2020 please? Thx

[Paula @PAMS6633]

@SMARTYMobileUK SIM still not activated after 7 days & no response on chat - all very frustrating. Need to get this resolved.

[Paula @PAMS6633]

@EdinburghTrams Thanks. Can’t seem to DM you. Can you send a link to do so?

[Paula @PAMS6633]

@EdinburghTrams staff at EDI Airport tram station yesterday gave duff info. I clearly stated I needed to make ONE tram and ONE bus journey, they pointed me to the £10 ticket, so I overpaid by £1.70. Poor practice & not good advert for tourists to the city.

[Paula @PAMS6633]

@SMARTYMobileUK issues transferring to your SIM, no response to online chat message left on Thursday 5pm. How do we resolve?

[Paula @PAMS6633]

@Argos_Online just placed online order, payment showing as pending on my card, but order didn’t complete and no order number/confirmation email?

[Paula @PAMS6633]

@British_Airways Help please! Flights on 8/9 cancelled on 24/8 so booked new with Avios. Now told flight un-cancelled, but still shows in red in ‘my booking’. Need confirmation flight is restored and advice on cancelling Avios booking/refund of miles & payment.

[Paula @PAMS6633]

@equiniti Thanks for the rapid response.

[Paula @PAMS6633]

@equiniti is there an issue with the baa pension website? Tried to access yesterday and again today - getting ‘server cannot be found’ error.