Complaints Helpline ™

[Sarah Garbutt @sarahcskelton]

@OfficialPLT awful customer service. I receive damaged shoes today with no way of speaking to someone to try and sort it out! Will never order again from here!

[Complaints Helpline ™ @PLT_Complaints]

@sarahcskelton Hi @sarahcskelton, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[Complaints Helpline ™ @PLT_Complaints]

Kindly follow back

[Sarah Garbutt @sarahcskelton]

@OfficialPLT awful customer service. I receive damaged shoes today with no way of speaking to someone to try and sort it out! Will never order again from here!

[Complaints Helpline ™ @PLT_Complaints]

Hi @sarahcskelton, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[Sarah Garbutt @sarahcskelton]

@OfficialPLT awful customer service. I receive damaged shoes today with no way of speaking to someone to try and sort it out! Will never order again from here!

[Complaints Helpline ™ @PLT_Complaints]

@_abbey_edwards Kindly follow back

[Complaints Helpline ™ @PLT_Complaints]

@_abbey_edwards Hi @_abbey_edwards, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[Complaints Helpline ™ @PLT_Complaints]

Kindly follow back

[abbey @_abbey_edwards]

@OfficialPLT I received the wrong item in my order in April. I reported it to yourselves (obviously nothing was corrected) I have returned it months ago and the payment is through Klarna. You are now trying to charge me for the dress that was never sent. Please sort this asap.

[Complaints Helpline ™ @PLT_Complaints]

Hi @_abbey_edwards, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[abbey @_abbey_edwards]

@OfficialPLT I received the wrong item in my order in April. I reported it to yourselves (obviously nothing was corrected) I have returned it months ago and the payment is through Klarna. You are now trying to charge me for the dress that was never sent. Please sort this asap.

[Complaints Helpline ™ @PLT_Complaints]

Hello

[b💘 @tweetibea]

@OfficialPLT what is the point of me paying for Premium Delivery, when I never receive my orders next day? Please stop using Evri!!!! The service is terrible.

[Complaints Helpline ™ @PLT_Complaints]

@tweetibea Kindly DM for assistance please

[Complaints Helpline ™ @PLT_Complaints]

@tweetibea Kindly follow back

[Complaints Helpline ™ @PLT_Complaints]

@tweetibea Hi @tweetibea, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[Complaints Helpline ™ @PLT_Complaints]

Kindly follow back

[b💘 @tweetibea]

@OfficialPLT what is the point of me paying for Premium Delivery, when I never receive my orders next day? Please stop using Evri!!!! The service is terrible.

[Complaints Helpline ™ @PLT_Complaints]

Hi @tweetibea, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[b💘 @tweetibea]

@OfficialPLT what is the point of me paying for Premium Delivery, when I never receive my orders next day? Please stop using Evri!!!! The service is terrible.

[Complaints Helpline ™ @PLT_Complaints]

@EllaDeexo Hi @EllaDeexo, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[Complaints Helpline ™ @PLT_Complaints]

Kindly follow back

[Ella ❤️‍🔥🌶️ @EllaDeexo]

Trying to contact a non AI @OfficialPLT customer service team member seems to be mission impossible 😭😭😭😭 can anyone help a girl out? #prettylittlething #PLT

[Complaints Helpline ™ @PLT_Complaints]

Hi @EllaDeexo, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[Ella ❤️‍🔥🌶️ @EllaDeexo]

Trying to contact a non AI @OfficialPLT customer service team member seems to be mission impossible 😭😭😭😭 can anyone help a girl out? #prettylittlething #PLT

[S H A N @shanvicvan]

@OfficialPLT I am having issues trying to log a return and am unable to get through to customer services. can someone help please

[Complaints Helpline ™ @PLT_Complaints]

@shanvicvan Hi @shanvicvan, sorry for the inconvenience. We understand your frustration and want to help. Please follow us and send your contact number by DM so our team can assist further.

[Complaints Helpline ™ @PLT_Complaints]

Kindly follow back

[S H A N @shanvicvan]

@OfficialPLT I am having issues trying to log a return and am unable to get through to customer services. can someone help please