Joe O'Brien

Ex-journalist now operating in PR, Communications & Media Relations for Sabio Group. All views my own.

[email protected]

[Joe O'Brien @PRJoeOB]

In Manchester this weekend for something a little different...

Getting stuck in at #DamnationFestival supporting my good mate Gav and the team over the two days! They've built an absolute behemoth of a music festival!!

Some pix from yesterday!

[Sabio @sabiogroup]

NEW #WorldRecord! 🌊

Charlotte Harris & Jessica Oliver are now the fastest pair to row the mid-Pacific Ocean! 🏆

- 37 days at sea
- Battled storms & near collisions
- Raising £35k+ for Shelter

Congrats to these amazing women! 💪 Support them here: https://t.co/6XavqDYHKJ

[Sabio @sabiogroup]

We were delighted to host Gabriela Gibbs, our recent AI Project Intern and a 3rd Year Neuroscience student at Georgia Institute of Technology in the US during the summer.

Read Gabriela's journey at Sabio: https://t.co/PVl9ZcNMck

#Internship #FutureOfCX #CustomerExperience #AI

[Sabio @sabiogroup]

Exciting insights from Joe Quinlivan, Head of Customer Care at @goustocooking. Discover how Gousto uses #AI to optimise agent performance, create unique offerings, and remove friction from the #customerjourney.

📽 Watch now: https://t.co/cKBSeZVo1Z

#Disrupt2024 #Dare2Do

[Sabio @sabiogroup]

Excited to share how Sabio & Genesys helped modernise Falck’s IT infrastructure! Seamless migration to #GenesysCloud ensured operational integrity and future growth.

👉Discover more in our latest case study! https://t.co/nIYfGpIMET

#CloudTransformation #CX

[Sabio @sabiogroup]

Struggling with #DORA compliance? Join Sabio, @Avaya and @Baringa for an exclusive event at The Walbrook Club in London on Tuesday, 16th July 2024.

👉 Register now and ensure your financial services remain robust in 2025 and beyond: https://t.co/8QWMxIc8b3

[Sabio @sabiogroup]

.@espgrp partners with Sabio Group to transform #customerexperience using #GenesysCloud #CX.👏

Highlights:
3 major contracts won & supported
5% reduction in call abandonment
20% decrease in wait times

Read more: https://t.co/1C8BaNbvAT

[Sabio @sabiogroup]

Our #WorkforceManagement Community Day in Glasgow yesterday was a success! Thanks to our #WFM specialists for sharing insights on tackling common challenges and exploring innovative solutions.

📔 Maximise your WFM performance: https://t.co/pu0tfeRpgC

#SabioCommunityDay

[Sabio @sabiogroup]

Congratulations to our #WFM team, who’ve been officially accredited as 'Professional Members' of @ForumOnline! 🏆

Scott, Jim, and Paul have earned their certification for their specialised expertise in #WorkforceManagement and Engagement. Congrats to the trio! 👏

[Joe O'Brien @PRJoeOB]

A great piece from my colleague Sheila in Spain. @sabiogroup's #Disrupt Madrid took place recently and this session around #GenerativeAI was a really thought provoking one with participation from some great brands such as @PluxeeES @VodafoneGroup Adamo and @AXA...

[Sabio @sabiogroup]

#GenerativeAI is redefining not only how brands interact with customers, but also how they optimise their resources to deliver more personalised services.

At #Disrupt2024 in Madrid, industry leaders explored the transformative power of Generative AI. https://t.co/13U2mVssYq

[Joe O'Brien @PRJoeOB]

Really looking forward to this. Interested? Just get in touch...

[Sabio @sabiogroup]

Join us for our next Community Day focused on #WFM on June 12th at our Glasgow office!

Are you a specialist in planning, insight, or transformation? This event is just for you!

Find out more and register here: https://t.co/rV1FcpVFzm

#SabioCommunityDay #CXCommunity #CX

[Olly Attfield-Tomes @OllyAttfield]

#Technology News!

How Generative AI is changing customer service: Challenges and opportunities in employment and efficiency

Click here to read more -> https://t.co/HQjm8ZNSe5

-> @sabiogroup @PRJoeOB

-> #GenerativeAI #CustomerService #CustomerExperience #Event #London

[UK News Group @UKNewsGroup]

#Technology News!

How Generative AI is changing customer service: Challenges and opportunities in employment and efficiency

Click here to read more -> https://t.co/SEZvJKbguc

-> @sabiogroup @PRJoeOB

-> #GenerativeAI #CustomerService #CustomerExperience #Event #London

[Joe O'Brien @PRJoeOB]

In #Riyadh for a few days for the #5v5 @MatchroomBoxing Vs @Queensberry. Really great city, really friendly people and really great food. Great trip! Thank you to @ExecutivesHotel for their hospitality

[Joe O'Brien @PRJoeOB]

Excited to announce the launch of our new e-book this week - this time focused on Workforce Management #WFM

[Sabio @sabiogroup]

Enhance your #WorkforceManagement (#WFM) with our latest eBook! 💡

Discover how to optimise planning, avoid pitfalls, and leverage Sabio's expertise.

Download the eBook for insights and strategies! https://t.co/viY5sZsnk6 #ContactCentre

[Joe O'Brien @PRJoeOB]

Great new blog from my colleague here at @sabiogroup on how you can benefit from Salesforce beyond marketing and sales...

[Sabio @sabiogroup]

Is your #Salesforce #CRM stuck in routine marketing and sales admin?

Eduardo Rotenberg, CRM Specialist at Sabio's Salesforce Practice, shares how to unlock its full potential and transform your #customerexperience.

Read his full blog here: https://t.co/vRPCwkw9Ew

[Joe O'Brien @PRJoeOB]

It's been a great few weeks at @sabiogroup with two @Verint awards and now named @Avaya 's 'Enterprise Cloud Partner of the Year - International' #AwardWinners #CXExpertise

[Sabio @sabiogroup]

We’ve been named @Avaya's 'Enterprise Cloud Partner of the Year – International' at #AvayaEngage! 🏆🙌

This award recognises our expertise in Avaya technologies and success in supporting organisations transitioning to Avaya Experience Platform. #AXP

https://t.co/LdqYgYZc4R

[Avaya @Avaya]

Good morning and welcome to Day 1 of #AvayaENGAGE. What a way to kick off the event! It's going to be an exciting couple of days. #ExperiencesThatMatter

[Avaya @Avaya]

Not a bad view. #AvayaENGAGE

[Sabio @sabiogroup]

Shoutout to our Sabio team in Glasgow dedicating their time to volunteer at Childrens Hospices Across Scotland (#CHAS)!

They helped maintain the hospice's garden, where families find solace and create precious memories together.

#SabioVolunteerDay #LifeatSabio @supportCHAS