PTP

Global provider of customer experience #CX solutions & services. Vendor and software agnostic. Sharing #custexp insight, strategy and best #custserv practices.

[PTP @PTPCX]

A great VoC program looks beyond the happiest and angriest customers to dig into what a business’ audience truly wants https://t.co/rMVUDdAiyu

[PTP @PTPCX]

Cedar, a patient financial platform for healthcare providers, announced Monday that its artificial intelligence voice agent has handled nearly 400,000 patient calls at providers across the country since its launch last year https://t.co/Dl7M9oisYo

[PTP @PTPCX]

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce’s agentic offering in an increasingly competitive environment for autonomous tech https://t.co/Kh3gV5Cn2C

[PTP @PTPCX]

My CX research finds that a top complaint when contacting a company about a problem is that the employee doesn’t have the knowledge or training to resolve the issue. Employees need to be equipped with the right tools, training and technology to succeed https://t.co/uYbuDa6h9g

[PTP @PTPCX]

Your CX is only as strong as the partners who help deliver it.

We explore why partner experience is critical to delivering seamless, end-to-end customer journeys — and what leading organizations are doing to better align their ecosystems.

https://t.co/UJnwo1GjXV

[PTP @PTPCX]

Amazon’s original $8 billion investment in the AI startup has swelled into a stake worth roughly $74 billion on paper as Anthropic’s valuation has soared, according to a quarterly filing from late April https://t.co/2bbRVKSUr1

[PTP @PTPCX]

Visual consistency can create recognition, but customer experience determines whether people believe what the brand is saying https://t.co/2G7LbJWr8e

[PTP @PTPCX]

60% of healthcare leaders cite patient experience as the primary driver of technology investment. The pressure now is delivering on that promise at scale https://t.co/3hfrPmbaVR

[PTP @PTPCX]

Big sports tournaments don’t take place on a single channel, and neither should a brand’s gamified loyalty strategy https://t.co/Ky1TXoNISM

[PTP @PTPCX]

Thank you to all who joined our roundtable and shared perspectives.
It’s clear that the organizations making real progress are the ones willing to rethink how work gets done—not just digitize what exists today.

If we didn’t connect in Phoenix, we’d welcome the conversation.

[PTP @PTPCX]

In March, the FCC proposed establishing English proficiency standards for call center agents and limiting the percentage of customer service calls coming through foreign call centers https://t.co/ju4uSPMEQf

[PTP @PTPCX]

Great discussion at our 🐐 GOAT CX Champagne Roundtable.

The takeaway: achieving great CX isn’t about one capability—it’s about aligning strategy, technology, and operations.

The leaders who operationalize AI effectively will define the next era of CX.

[PTP @PTPCX]

We’re live at the CX Exchange for BFSI in Phoenix!

Across conversations today, one theme is clear: AI is no longer a future conversation; it’s an operational one for today.

Join our Champagne Roundtable to continue the discussion. If not, we’ll be sharing key takeaways.

[PTP @PTPCX]

Dollar General is investing in remodeling thousands of existing stores, swapping cramped aisles and cluttered shelves for cleaner shopping experiences that encourage more spending and enjoyment, mirroring the popular wholesale club, Costco https://t.co/0O6y4YEyQU

[PTP @PTPCX]

At the CX Exchange for BFSI, PTP is hosting an interactive Champagne Roundtable: Achieving GOAT CX: A Choose-Your-Own Roundtable Experience

Join us for a candid, high-value conversation on what’s working—and what’s next.

[PTP @PTPCX]

To reduce their spending on clothing and footwear, 49% of Americans are buying fewer items, 32% are taking advantage of sales and promotions, and 25% are making less impulse purchases https://t.co/kapCzlGFec

[PTP @PTPCX]

We explore how leading organizations are strengthening employee experience to improve performance, increase engagement, and deliver better outcomes for customers.

Because great CX doesn’t happen by accident—it’s enabled by the people behind it https://t.co/96jguD2HRX

[PTP @PTPCX]

AI adoption is rising, but customer trust will determine how far it can go. Consumers are still concerned about whether AI can reliably deliver actionable recommendations, handle sensitive data responsibly, and meet regulatory requirements https://t.co/ONWc0vPNBj

[PTP @PTPCX]

98% of hoteliers used AI across their operations from December 2025 to March 2026. Despite the ubiquity of AI in operations, hoteliers maintain that some experiences need a human touch, with 59% saying the front desk and check-in should be human-led https://t.co/nrqkq6IPdG

[PTP @PTPCX]

PTP is heading to the CX Exchange for BFSI (June 1-2 in Phoenix) to talk about what it really takes to make this shift.

Let’s connect during the show or in our roundtable. We’re looking forward to sharing how leading organizations are turning AI into measurable CX impact.