Paul Benjamin

Photographer with a farm.

[Paul Benjamin @P_Benjamin]

@JetstarAirways My flight leaves on Monday (maybe), when can I expect them to be in touch?

Until I talk to them, I do not know which airport I should be attending.

[Paul Benjamin @P_Benjamin]

Hey @JetstarAirways I'm still waiting for someone from customer service to get in touch to figure out if I'm supposed to fly on Monday or not...

How can I contact someone to discuss?

(Obviously I don't mean your call centre as they can only read off their screens)

[Paul Benjamin @P_Benjamin]

@JetstarAirways Hi Jaya, to save you the copy and paste, your response will be "We are unable to provide further updates regarding this matter and any requests for review must be done via your Case Manager directly. Thanks, - Jaya"

Yet they still have not contacted me, how do I contact them?

[Paul Benjamin @P_Benjamin]

@JetstarAirways Hi Bree, when can I expect my case manager (do we have a name? A contact number?) to be in touch.

The trip should occur in two business days, so some vague 'in seven business days' is unacceptable...

[Paul Benjamin @P_Benjamin]

Hey @JetstarAirways, in what world is 20-30 business days an acceptable time frame for a refund?

A bank transfer takes 20-30 minutes in 2021...

[Paul Benjamin @P_Benjamin]

@JetstarAirways Hi Jaya, Do you have more information or autonomy than the call centre team?

If so why?

If not, why claim to be able to assist further?

[Paul Benjamin @P_Benjamin]

.@startrack Another parcel, another failure to deliver.

Any idea where my parcel is? Tracking claims it was 'out for delivery' and then ended up at a post office, over an hour away, that can't be right, can it?

P.S. I waited home to ensure I was available to take delivery...

[Paul Benjamin @P_Benjamin]

@VisionArtBook Makes sense, either way I'm excited to show my couples the new (to me) cover option!

P.S. The satin fabrics are *hot*.

[Paul Benjamin @P_Benjamin]

Thanks to @VisionArtBook for my latest samples, pretty darn stunning again!

Are the 10" messenger book pages slightly larger than the regular books, or is it an optical illusion? I don't have my regular samples at home to check.

[Paul Benjamin @P_Benjamin]

@AmazonHelp Awesome, hopefully we can make some progress.

The payment problem should be an easy fix, the brand damage the callcentre team have done (again) feels a bit more deep rooted.

Seriously have the supervisors listen back to the call at their next training meeting. It was *bad*.

[Paul Benjamin @P_Benjamin]

@AmazonAustralia My partner is an hour into a call trying to fix up a minor payment issue. To suggest that your call centre team is failing to listen would be a massive understatement.

[Paul Benjamin @P_Benjamin]

@AmazonHelp Not to my knowledge, no.

[Paul Benjamin @P_Benjamin]

@AmazonHelp That is done, thanks for following up.

[Paul Benjamin @P_Benjamin]

@AmazonHelp Ultimately this should be a simple problem to fix, it's at most over a $50 overcharge on a $90 purchase, that surely shouldn't cause this much anguish?

Will the CS team speak to me about her order if I call?

[Paul Benjamin @P_Benjamin]

@AmazonHelp Other highlights include "No a POS debit, means that money will go into your account" and "I'm sorry but 87 + 19 + 54 is only 75".

Do your customer service team have anyone above the floorwalkers we can escalate to?

[Paul Benjamin @P_Benjamin]

@AmazonHelp They are currently trying to explain to my partner, who was literally on the team that introduced VISA debit cards to Australia, that she doesn't understand the difference between a debit and a credit card. They are also refusing to give a reference for the call.

[Paul Benjamin @P_Benjamin]

@AmazonHelp Long story short, she placed an order on Monday and made payment, one order payment didn't register on your system (despite clearing her bank). She called the callcentre on Monday to try to fix the issue, who manually processed an additional charge.

[Paul Benjamin @P_Benjamin]

Bonus, @startrack when you claim to have carded a delivery, yet haven't, it does nothing to increase my faith in you.

If you don't deliver to me, just tell your customers this. To do otherwise is a breach of the contract you enter into with them...

[Paul Benjamin @P_Benjamin]

That feeling when @DHLexpress charge you a $50 to deliver to your 'remote' address, then instead of actually delivering it hand it off to @startrack who, despite claims to the contrary, don't serve my area.

Guess I'm driving 90 minutes to a random post office to collect it...