Paddle Support

The official support channel for @PaddleHQ

Helping SaaS, App and Digital Product businesses get paid from anywhere and grow everywhere.

[Paddle Support @PaddleSupport]

@alexvanzeo8 @PaddleHQ @BusinessofApps Hi - please DM us with your email and seller ID and we can look into it for you.

[Paddle Support @PaddleSupport]

@nxfnxr @PaddleHQ Yes, sandbox is a separate environment with its own account, so you’ll need to sign up for it separately. Here’s how to get set up: https://t.co/6NewTuRk1S

[Paddle Support @PaddleSupport]

@BiafraGK @PaddleHQ Hi - can you please DM us with your email address or seller ID?

[Paddle Support @PaddleSupport]

@Epictetusinex @PaddleHQ Hi - can you DM us with your email, seller ID, and issue, and we'll try our best to support.

[Paddle Support @PaddleSupport]

@nxfnxr If you can DM us your email/vendor ID we'll have our team get in touch

[Paddle Support @PaddleSupport]

@MeeLangOfficial @PaddleHQ ✅

[Paddle Support @PaddleSupport]

@Bxjxjnxjcjx Hi Alex, sorry this has been your experience, can you DM us your email/transaction ID so our team can get in touch to help you?

[Paddle Support @PaddleSupport]

@This7is7Giga @PaddleHQ @zachxbt Hi Jonathan,

https://t.co/9tdGDXdfSd is a Merchant of Record, so if you had a charge from us, you may have purchased something from one of our many partners. If you'd like to check, please visit https://t.co/yXpyD8p0GH.

[Paddle Support @PaddleSupport]

@This7is7Giga @PaddleHQ @zachxbt Hi Jonathan,

I was not able to locate the transaction using the information provided. To help us identify the purchase and assist you as best we can, please visit https://t.co/a1xUXffTWc and select the “Look up my purchase” option. 

We’ll then be able to begin assisting you ...

[Paddle Support @PaddleSupport]

@Bullzeex @PaddleHQ @RevenueCat @BluethroneApps @benaronsten Sorry to hear about your experience. If you could get in touch with us at [email protected], we'll be able to assist. Please send us a DM so we can identify your case quickly. Thanks.

[Paddle Support @PaddleSupport]

@ausrobdev @PaddleHQ Hi @ausrobdev - our support team will contact you directly. Thanks.

[Paddle Support @PaddleSupport]

@heyalizaid @attacomsian @ThumblifyAI @PaddleHQ @heyalizaid We can help! Can you DM us your email?

[Paddle Support @PaddleSupport]

@fikayomibanks Hi, we're here to help - if you can DM us your vendor ID/email you signed up with we can have our team look into this.

[Paddle Support @PaddleSupport]

@openkirill Hi, we're here to help. If you can send us your vendor ID/email via DMs we can have our team check this out.

[Paddle Support @PaddleSupport]

@romires Hi - we're here to help. If you can try verifying your account in the dashboard via https://t.co/ZLk371h9LW that should help. If not, please email us at [email protected] and our team will be in touch.

[Paddle Support @PaddleSupport]

@Dralokof Hi, we're here to help - can you DM us your vendor ID/email address and we'll have our team get in touch.

[Paddle Support @PaddleSupport]

@jaygallant007 Hi, we're sorry this has been your experience - can you send us your seller iD/email via DMs and we can have our team get in touch?

[Paddle Support @PaddleSupport]

@Abdellatif75303 Hi, apologies for our delay in getting back to you - a member of our team has been in touch this morning!

[Paddle Support @PaddleSupport]

@J0177440447775 @PaddleHQ @J0177440447775 Hi, we're here to help - can you DM us your vendor ID/email associated with your account and our team will look into it!