Pania Baker

[Pania Baker @PaniaDuke]

@axahealth your social media presence seems to marry up with your 'other' service! Where's the #customerservice?
#singapore #healthinsurance #crapcustomerservice

[Pania Baker @PaniaDuke]

@AXAHealth having to deal with you as you are my work provider, but this has been going on since September. It's a stressful, frustrating & cumbersome process.. when can I expect resolution? This is not nice & I would not recommend this to anyone

[Pania Baker @PaniaDuke]

Ever dealt with @Officeworks from overseas? Don't do it!
3 transactions made, 1 rejected.. 2 delivered.. all to the same address from the same card & IP. Rejection reason "security picked up IP overseas".. is security failing to pick up 66%? #onlineordering #customerservice

[Pania Baker @PaniaDuke]

@GrabSG @GrabSG I've responded on here - see reply. If the food is inedible & it's grabs fault - will the offer of $3 back be revolked to full refund or does not take responsibility for delivery in the grab name?

[Pania Baker @PaniaDuke]

@GrabSG if food is over an hour late, arrives inedible & therefore ruined.. what is your refund policy? Full refund? #takeaway #grab #singapore

[Pania Baker @PaniaDuke]

@GrabSG Hi Lexi, my husband has already done this & was offered $3 credit for a meal that cost over $20... Seems pretty unfair as we're out of pocket for a grab mistake.. and were left hungry. Anything you can do? #grabfood

[Pania Baker @PaniaDuke]

@dbs_care Thanks @dbsbank however I'm keen to understand why it takes over a month to bank a foreign cheque - can you help me understand? #slowprocess #banking

[Pania Baker @PaniaDuke]

@dbsbank still waiting for my call back for my missing cheque... Over 21 business days... What's the hold up?

[Pania Baker @PaniaDuke]

@dbs_care Hi @dbsbank someone called me that day for my account. This is banking a foreign cheque.. it's well over 21 WD & after phoning up, I was told someone would call me back. Seems a very slow backdated process.
Again, I have dm'd.

[Pania Baker @PaniaDuke]

Hey @BABYZENstroller is newborn pack designed for real baby or just a toy? Plastic broke tried contacting you and got 1 response then nothing.... Can we buy a new part or just throw it away? #babyzen #brokenparts

[Pania Baker @PaniaDuke]

Hey @dbs_care, I've been following up for two weeks with one of your credit card team with no answer... Is there something wrong with #creditcard #customerservice at the moment?

[Pania Baker @PaniaDuke]

@SingPostCusCare I've pm'd you, any chance you can help? #lostpackage #australiapost

[Pania Baker @PaniaDuke]

As the customer having to act as the middleman inbetween @BondsAus & DHL is crap!

@BondsAus why can't I have my money back for an order that is obviously not turning up....

[Pania Baker @PaniaDuke]

@NAB Still so hard dealing with @nab .. #notefficient #customerservice #frustrating

[Pania Baker @PaniaDuke]

Come on @NAB ! Why is trying to change an address from overseas so difficult!?! #banking #customerservice #noteasy

[Pania Baker @PaniaDuke]

@NAB what's the purpose of your live chat via online app if you only direct people to call in? Should they be empowered to take action?
Last time your nab twitter people were able to assist.. is live chat not the same level of customer service?

[Pania Baker @PaniaDuke]

@dbs_care Thanks @dbsbank .. but you don't seem to be doing all that much to help.. this has been going on for weeks now.. #frustrated #banking @dbs_care

[Pania Baker @PaniaDuke]

@dbs_care what's going on with your bill pay system? Been trying to pay iras from online banking for over 2 weeks & says you've an issue with Digi token. When will this be resolved?