Paramount Lead Solutions

We call every lead. You close more deals. ⚡ Our 100% USA-based call center works your leads relentlessly.

[Paramount Lead Solutions @Paramount_ALS]

Weekend question for dealership operators:

On Monday morning, which BDC number do you look at first: appointments set, connect rate, speed-to-lead, or show rate?

The order tells me what you actually believe about where lost deals come from.

[Paramount Lead Solutions @Paramount_ALS]

Service BDCs do not have a follow-up problem. They have a prioritization problem.

New article: four questions every service BDC should answer in under a minute.

https://t.co/BGC8CV9NhK

[Paramount Lead Solutions @Paramount_ALS]

Service BDCs do not have a follow-up problem. They have a prioritization problem.
New article: four questions every service BDC should answer in under a minute.
https://t.co/BGC8CV9NhK

[Paramount Lead Solutions @Paramount_ALS]

AI prediagnostic is hitting service lanes. The pitch: tool listens, predicts, tech fixes. Reality: the AI sits in front of the advisor.

Real throughput gain is the up-sell after the tech finds more work. Not the write-up. https://t.co/Cln8of2Dcp

[Paramount Lead Solutions @Paramount_ALS]

Most dealers ask about price and turnaround time when evaluating a BDC. Those questions won't tell you whether the partnership works.

The real questions:
→ How do you qualify leads?
→ What do you know about my inventory?
→ How do you handle leads that fall through?

The answers separate generic outsourcers from partners who get it.

https://t.co/5RsGfX7X3U

[Paramount Lead Solutions @Paramount_ALS]

Most dealers shop for a BDC the same way — compare price, ask about turnaround time, sign the contract. Then six months later they're wondering why leads aren't converting.

The problem isn't effort. It's the questions nobody asked upfront.

Read more: https://t.co/0B4ZntBZnl

[Paramount Lead Solutions @Paramount_ALS]

Video MPIs change the service conversation entirely. Instead of the advisor trying to describe a problem over the phone, the customer sees it. For BDC teams, that transparency means fewer defensive callbacks and more scheduled appointments.

[Car Dealership Guy @GuyDealership]

“Standard is 95% adoption. Right now it's about 85%—and we’ve run $150 more per RO over the last three months with the video MPI."

Video inspections are becoming a measurable gross driver in fixed ops.

Chris Skinner, Fixed Operations Director at @GranburyNissan, explains how video MPIs help add roughly $150 per repair order.

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/y0Atrhqbtb

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Thank you to our partner @StreamCompanies! Check them out by visiting: https://t.co/Mwi2F0qLFm

[Paramount Lead Solutions @Paramount_ALS]

The handoff problem is the one that resonates most. Same thing we deal with in dealership BDCs — an AI agent handling the initial interaction is valuable, but if it dumps a human agent into a call with zero context, you've made things worse, not better. The infrastructure has to carry state end to end.

[Paramount Lead Solutions @Paramount_ALS]

Process visibility → accountability → close rates.

[Paramount Lead Solutions @Paramount_ALS]

Dealers who fix their BDC see 3 things happen: higher show rates, faster response, revenue that adds up fast. The patterns repeat at every size store.

https://t.co/DdEHvR4XgI

[Paramount Lead Solutions @Paramount_ALS]

This is one of those fundamentals that gets overlooked in all the tech conversations. A dead battery on the lot can undo months of brand building and thousands in ad spend. Sweat the small stuff.

[Car Dealership Guy @GuyDealership]

Vehicle *readiness* is becoming a bigger part of the customer experience.

Ferris Hamdan, GM of @WC_Honda, explains why a car with a dead battery or low fuel can drain the momentum from a deal.

[Paramount Lead Solutions @Paramount_ALS]

The gap between knowing and doing in dealership tech is massive. Most stores have the data — they just can't access it when it matters. AI as the connective tissue between systems is the real unlock.

[ASOTU | More Than Cars @asotu_]

Every customer should come with context.

At ASOTU CON, Mike Gilson from Conversica shared what happens when AI stops being just a conversational tool and starts becoming an operating layer for the dealership.

The problem dealers have is that their data is scattered across the DMS, CRM, service records, conversations, campaigns, website activity, and other systems that do not always talk to each other.

That means your team spends too much time piecing together who a customer is, what they own, what they need, where they are in the journey, and what opportunity might be sitting in front of them.

AI agents can change that.

Watch the full session: https://t.co/8jLu7OuL8z

[Paramount Lead Solutions @Paramount_ALS]

@core_managed The real cost of tech sprawl isn't the licensing — it's when your team spends 15 minutes per lead switching between 4 systems just to know who they're talking to. Dealers need their stack to be invisible to the rep.

[Paramount Lead Solutions @Paramount_ALS]

@RussellFixedOPS Fixed ops revenue is the quiet lifeblood. Dealers spend heavily on lead acquisition but often underinvest in keeping the customers already in their database. A strong service experience reduces defection better than any conquest campaign.

[Paramount Lead Solutions @Paramount_ALS]

@GuyDealership @WC_Honda Vehicle readiness is the invisible part of the sale. All the lead gen and follow-up in the world won't save a deal if the car shows up dead. Operations and sales have to shake hands at some point.

[Paramount Lead Solutions @Paramount_ALS]

@asotu_ The shift from "rankings" to "answers" changes everything. Dealers who understand structured data, review velocity, and consistent digital body language will be the ones AI selects as the answer. The ones still chasing keyword density won't even make the prompt.

[Paramount Lead Solutions @Paramount_ALS]

Data unification is the quiet foundation most dealers skip because it's not shiny. But when your CRM, DMS, and service records don't talk to each other, even the best BDC reps are flying blind. AI isn't just a chatbot — it's the layer that finally makes the data useful at the moment it matters.

[Paramount Lead Solutions @Paramount_ALS]

The dealers winning right now understand this balance. Give customers the self-service experience they expect — transparency, speed, 24/7 availability — but don't remove the human from the final step. That's where trust lives and deals get done.

[CBT News @CarBizToday]

We're becoming an Amazon Prime nation where convenience is king.

Customers want to research, negotiate, and handle transactions on their own timeline.

But they still crave that human connection for the final decision.

[Watch the full episode at the link in our bio]

[Paramount Lead Solutions @Paramount_ALS]

@RussellFixedOPS Couldn't agree more. The dealerships treating their DMS like a data lake instead of a data swamp are the ones actually going to see ROI from AI. Garbage data in, garbage predictions out. The clean-up work isn't glamorous but it's the real differentiator.

[Paramount Lead Solutions @Paramount_ALS]

The best BDC setups I've seen don't pick sides. Automate the repetitive stuff, put your best people on conversations where a real voice closes deals. Skip the AI-vs-human debate. The shops winning right now are running both.

https://t.co/ZtaAlBryKy