Sam D'Arc

COO Zeigler Auto Group | Car Dealership Guy Podcast Host

[Car Dealership Guy @GuyDealership]

" There's no faster response and form of communication we all know is when it goes down to a text message. It's just making sure not only we're texting the customer, but the message that we're sending is the right message as well."

Fixed ops retention is becoming a *communication* problem.

Nick Ruffolo, Fixed Operations Director at @BobRohrmanAuto, explains how technician videos and faster updates are helping dealers keep service customers engaged.

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/oZsRpZK1lw

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Thank you to our partner @OPENLANEUS! Check them out by visiting: https://t.co/wdrtJxSQJv

[Car Dealership Guy @GuyDealership]

LIVE: @Mannysedano on Leadership, @Select_FI on F&I Efficiency, Lamphere on Veterans in Auto | Daily Dealer Live https://t.co/B137R2PvS1

[Car Dealership Guy @GuyDealership]

Why Dealers Are "Guilty Until Proven Innocent" For Credit Card Chargebacks

Stream the full episode now of Industry Spotlight, hosted by @samdarc:

4:20 Why Processing Never Gets Audited.
5:40 The Statement Nobody Reads.
6:05 Why Rates Only Drop When You Leave.
7:10 The Line Item Justin Investigated.
8:00 The 1-800 Support Nightmare.
9:30 The “Local Relationship” Cost.
11:45 Why Service Gets More Chargebacks.
12:45 Guilty Until Proven Innocent.
14:40 From 20% To 80% Win Rates.
16:00 The $5K Chargeback Exposure.
18:40 Why Rates Rise Twice A Year.
24:30 The $21K Per Million Cost.

[Car Dealership Guy @GuyDealership]

Getting technicians to complete video MPIs is still a challenge for many dealer groups.

William Demaree, Group Director of Fixed Operations at Tom Wood Group, explains how accountability and incentives are driving nearly 80% adoption.

" I'm circling, sending emails. I'm popping in stores with gift cards, and I'm giving away awards. I'm playing it for all of the technicians we have in the group to show them what a good job looks like."

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/U7Px8ep55t

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Thank you to our partner @PodiumHQ! Check them out by visiting: https://t.co/APs4MrCymq

[Car Dealership Guy @GuyDealership]

*Empowering* service advisors is becoming a bigger focus in fixed ops.

Chuck Turck, Fixed Operations Director at Classic Cadillac and Subaru, explains how giving advisors more ownership is improving customer experience scores.

" We wanna be our customers' friend in the car business. So when they ever think of any needs they need for their automotive needs, they think of Classic, and that's it."

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/U7Px8ep55t

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Thank you to our partner @PodiumHQ! Check them out by visiting: https://t.co/APs4MrCymq

[Car Dealership Guy @GuyDealership]

“Our strategy is U.S.-built vehicles for U.S. customers. By the time we end this decade, 80% of our vehicles will be built here for the U.S. market.”

Nissan is reshaping its U.S. strategy around domestic production.

Tiago Castro, Senior Vice President, Marketing & Sales at Nissan Group of North America, explains how the shift is designed to better align vehicles with the U.S. market and dealer network.

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/U7Px8ep55t

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Thank you to our partner @PodiumHQ! Check them out by visiting: https://t.co/APs4MrCymq

[Car Dealership Guy @GuyDealership]

" In a world where things are moving so quickly, as they are here, in our industry, where things are changing. You have to ask yourself: "What is the best way for me to arm myself with the best information?"

The biggest edge in auto retail may now be "information."

@yossijlevi, Chief Car Guy at @GuyDealership, explains why access to better industry intelligence is becoming a competitive advantage.

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/IFycNRIYSI

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Thank you to our partner @PodiumHQ! Check them out by visiting: https://t.co/APs4MrD6bY

[Car Dealership Guy @GuyDealership]

Dealer conversations are starting to shape industry direction in real time.

Hannah Farmer, Head of Partnerships at @GuyDealership, explains how discussions around topics like brokering are influencing OEM response.

" It's really cool to see, kind of, us set the trend for some of these different conversations and where they lead to."

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/IFycNRIYSI

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Thank you to our partner @PodiumHQ! Check them out by visiting: https://t.co/APs4MrD6bY

[Car Dealership Guy @GuyDealership]

" You see some of these bigger companies, bigger providers that are looking into other avenues, and I think AI is gonna be next. I think there's gonna be a lot of consolidation on that, that end of it, buying some of that tech."

Automotive is entering the AI vendor *gold rush* phase.

@JayLawBiz, Head of Partnerships at @GuyDealership, breaks down why rapid growth is exposing which platforms can actually support large dealer groups.

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/IFycNRIYSI

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Thank you to our partner @PodiumHQ! Check them out by visiting: https://t.co/APs4MrD6bY

[Car Dealership Guy @GuyDealership]

Dealerships may be sitting on their most valuable marketing asset.

Cole Short (@false_prophecy), Head of Content & Creative Strategy at @GuyDealership, explains why some stores are producing content directly with the inventory on their lot.

" There's gonna always be a space for brand advertising, but for a car dealership, your best assets are within your dealership.

You have the best part of the advertising, which is the car."

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/IFycNRIYSI

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Thank you to our partner @PodiumHQ! Check them out by visiting: https://t.co/APs4MrD6bY

[Car Dealership Guy @GuyDealership]

One Year of DDL with the @cardealershipguy Team | Daily Dealer Live https://t.co/Cq9M1pwZvl

[Car Dealership Guy @GuyDealership]

Flying Blind: Why "Set It & Forget It" Reinsurance is Costing Dealers Millions

Stream the full episode now of Industry Spotlight, hosted by @samdarc:

3:00 Why Dealers Fly Blind On Reinsurance.
4:35 The Quarterly PDF Trap.
6:45 The 120-Day Claim Surprise.
8:30 Why Sloppy Recon Destroys Profits.
10:00 The CSI Boost Nobody Saw Coming.
12:00 The Spinal Surgery Test.
16:30 The 70% Return Dealers Miss.
20:30 Why Your CRM Won't Save You.
22:15 The Dashboard That Forces Honesty.
24:20 Why Keeping Managers Dark Was A Mistake.
33:55 The One Call Every Dealer Must Make.
35:15 The One Number That Matters.

[Car Dealership Guy @GuyDealership]

@samdarc Watch it on X, or stream it on your favorite platform:

YouTube: https://t.co/gVinf1ag34
Apple Podcasts: https://t.co/Njp5ykT84e
Spotify: https://t.co/yvNLpQICQC

[Car Dealership Guy @GuyDealership]

" It is now abundantly clear to everyone nationwide that if you have a doc fee or a processing fee, that that fee must be included in the price that you advertise wherever you might be advertising, period."

The FTC conversation is starting to reshape dealer behavior.

Don Hall, President & CEO, Virginia Automobile Dealers Association, explains why dealers are moving toward all-in pricing to match federal expectations.

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/w8hwo1cG27

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Thank you to our partner @HaigPartners! Check them out by visiting: https://t.co/S2L5ndM2oh

[Car Dealership Guy @GuyDealership]

Fixed Ops Friday w/ Don Hall, Morgan Abeyie, Daniel Negalha | Daily Dealer Live https://t.co/s2R43oa34T

[Car Dealership Guy @GuyDealership]

I’ve never seen anything like this...

Just got off the phone with another major dealer group CEO

These recent FTC letters are forcing major structural changes across dealerships.

for better or worse -- this was an effective move by the FTC to get what it wants

the market will realize this in the coming weeks/months

Feels like this could be one of those rare shifts where regulators, dealers, and consumers may all come out ahead

[Car Dealership Guy @GuyDealership]

Soza on Used Disciplines, Byrd on First Pencils, Lawrence on EVs | Daily Dealer Live https://t.co/tViidaVrQc

[Car Dealership Guy @GuyDealership]

Fixed Ops Friday w/ Tully Williams, Darren Spenst, Renee Crisler | Daily Dealer Live https://t.co/2AYH1mOtXh

[Car Dealership Guy @GuyDealership]

Ulrich on Work/Life Balance, Camastro Jr. on AI, Bird on Used Sourcing | Daily Dealer Live https://t.co/zLDQmpykoo

[Car Dealership Guy @GuyDealership]

" I think one of the fundamental questions that we're not asking as a dealership world and a car salesman, is how do we make consumers' lives easier?"

Some dealers argue third party negotiators shouldn’t exist.

@TomislavMikula, Founder of Delivrd, breaks down what their growth says about how difficult the buying process still is.

Daily Dealer live hosted by @samdarc — listen to the full episode here: https://t.co/3iEal1ZaBX

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Thank you to our partner CDG Circles! Check them out by visiting: https://t.co/xAOYIIoCOr