ParcelHero®

Welcome to the UK's most reliable & efficient online parcel service

[ParcelHero® @ParcelHero]

@14sam_l Hello @14sam_l,

Thank you for reaching out. I'd be glad to raise your concern with our Customer Support team for further review and provide you with an update.

To get started, could you kindly send us a direct message with your tracking number and the email address used at t...

[ParcelHero® @ParcelHero]

@14sam_l Hello @14sam_l,

Thank you for getting in touch. I'm very sorry to hear about this situation, and I completely understand the urgency of having it reviewed as quickly as possible.

To help me look into this further and escalate it with our Customer Support team, could you plea...

[ParcelHero® @ParcelHero]

@melaniehall6 Hello @melaniehall6, 

Apologies for the delayed response. 

I have received confirmation that your shipment has been successfully rebooked for collection today, Wednesday, 3 June 2026. You can expect our carrier to arrive and attempt collection anytime up until 6:00 PM today....

[ParcelHero® @ParcelHero]

@melaniehall6 Hello @melaniehall6, 

Thank you for confirming the details. 

I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up, and they have assured me that they w...

[ParcelHero® @ParcelHero]

@melaniehall6 Hello @melaniehall6,

Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Suppo...

[ParcelHero® @ParcelHero]

@SophieRaval_ @UPS Hello @SophieRaval_, 

Apologies for the delayed response. 

I can see that our Customer Support team is actively following up with the carrier regarding this matter and will provide you with an update as soon as any new information becomes available. Please be assured that I ...

[ParcelHero® @ParcelHero]

@SophieRaval_ @UPS Hello Sophie, 

Thank you for confirming the details. 

I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up, and they have assured me that they will be ...

[ParcelHero® @ParcelHero]

@SophieRaval_ @UPS Hello Sophie,

Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number and email address used at the time of booking ...

[ParcelHero® @ParcelHero]

@Kerstierm @UPS Hello,

Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number via direct message so I can chase this with Customer ...

[ParcelHero® @ParcelHero]

@ChantelleT73440 Hello,

Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number via DM so I can chase this with Customer Support?

Th...

[ParcelHero® @ParcelHero]

@santhous_S @UPS Hi @santhous_S, 

Thank you getting in touch. 

I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch ...

[ParcelHero® @ParcelHero]

@santhous_S @UPS Hi @santhous_S,

Thank you for providing the necessary details. 

I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up, and they have assured me that the...

[ParcelHero® @ParcelHero]

@claydon_calder Hello,

Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you DM us and send me your tracking number so I can chase this with Customer Support?
...

[ParcelHero® @ParcelHero]

@santhous_S @UPS Hello @santhous_S,

Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support...

[ParcelHero® @ParcelHero]

@mikelectricstuf Hi @mikelectricstuf,

Thank you for reaching out and for your interest in booking with us. Please note that if you are sending a shipment within the US, the recipient must have a local US phone number so our carrier can contact them should any additional information or deliver...

[ParcelHero® @ParcelHero]

@DavidClydeJack Hi @DavidClydeJack

We’ve received enough information to move forward with your concern. According to our Customer Support team, the refund has now been processed and should reflect back to your original payment method within 5–7 working days.

Should any other concerns arise,...

[ParcelHero® @ParcelHero]

@DavidClydeJack Hi @DavidClydeJack,

Thank you for bringing this to our attention. To help us resolve this as quickly and accurately as possible, could you please send us a DM with the email address used at the time of booking?

Thanks,
ParcelHero® Customer Service

[ParcelHero® @ParcelHero]

@DavidClydeJack Hi @DavidClydeJack,

Thank you for bringing this to our attention. To help us resolve this as quickly and accurately as possible, could you please send us a DM with the email address used at the time of booking?

Thanks,
ParcelHero® Customer Service

[ParcelHero® @ParcelHero]

@DavidClydeJack Hello @DavidClydeJack,

Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Sup...

[ParcelHero® @ParcelHero]

@sarah_balme @sarah_balme Hello, thank you for getting in touch. Our customer service team already had a response on your case. Thank you for your understanding. Regards, Alex.