1:
@ParcelHero my lost parcel claim 5388727 (HI004388210GB) was approved on 25 Aug for £3,346.57. I was told it was processed on 18 Sept and would arrive in 7-10 working days. It's now 6 Oct and nothing has arrived.
@ParcelHero and have had only automated replies. I am abroad and was relying on this money.
I am asking ParcelHero to confirm whether the payment was sent, and if so, the payment reference. If not, please say when I will be paid.
@ParcelHero On 20 September I was told it had been processed on the 18th and would arrive in 7-10 working days, which was by 2 October.
It has not arrived, and I have been given no payment reference or proof it was sent. I have sent a letter before action and over 20 emails
@ParcelHero Approved £3,346.57 claim still unpaid after 6 weeks
My lost parcel claim (claim 5388727, consignment HI004388210GB) was approved in writing on 25 August 2026 for £3,346.57. I was told payment would arrive within 28 days. On 15 September I was told it would be processed by 18th.
@ParcelHero I was told weeks ago this would be followed up , I’m currently abroad and have no money and was relying to be pay the day I was told . But that day was latest the second and I’ve still not been
have no payment reference and have only had automated replies to a letter before action and multiple emails. I'm relying on this money. Please can someone from Claims or Accounts contact me today. Case ref 5592345.