Parcel Pending by Quadient

Visit the new Resident Resource Center to find answers to frequently asked questions: Delivery. 📦

[Parcel Pending by Quadient @ParcelPending]

@DianaM3dium Hi Diana, I am sorry you have such a negative experience. Please reach out to me directly and I will assist. Regards, Heather

[Parcel Pending by Quadient @ParcelPending]

@DianaM3dium Hello Diana, I apologize for this inconvenience. If you can send me your email address and contact information, I will have a representative reach out to assist you. You can reach me at [email protected]. Regards, Heather

[Parcel Pending by Quadient @ParcelPending]

@Msmeowingtins Hello, I’m very sorry for the frustration—this isn’t the experience we want for you. Please email me at [email protected] with your details, and I’ll get this resolved for you right away.
Best,
Heather

[Parcel Pending by Quadient @ParcelPending]

@RoseMahone76411 @jenniferhregan Hi. We are really sorry that you were disappointed with any previous responses we've provided. We'd love you to DM us with details of your query so as we can investigate this further.

Look forward to hearing from you.

Customer Care Team

[Parcel Pending by Quadient @ParcelPending]

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[Parcel Pending by Quadient @ParcelPending]

@c0yi_ Hi! Thank you for reaching out to us to let us know. We will pass this onto the relevant team who will look into getting things back up and running as soon as possible!

Customer Care Team

[Parcel Pending by Quadient @ParcelPending]

@JordanF_CCFC Hey Jordan,
Thanks for reaching out. We’re sorry to hear you’re having an issue with your tracking. We’d recommend reaching out to your chosen carrier.

Please avoid sharing any details with Support281452; as this account is not connected to us.

Kind regards
Customer Care Team

[Parcel Pending by Quadient @ParcelPending]

@jenniferhregan Hi Jenny! Thanks for getting in touch, we'd recommend reaching out to your chosen carrier. We've sent you a direct message with the carrier contact information.

Kind regards
Customer Care Team

[Parcel Pending by Quadient @ParcelPending]

@Young417685941 Hello, can you please send me your contact information to research your account. Thank you, Heather

[Parcel Pending by Quadient @ParcelPending]

@IAmADelinquent Good morning, Thank you for reaching out. I understand your concern, and I do want to help resolve this for you.
To review your account and provide assistance, I do need your registered email address associated with your Parcel Pending account. Regards, Heather

[Parcel Pending by Quadient @ParcelPending]

@IAmADelinquent Hello Dr. Mantis Tobogga, I apologize for the frustration—we do want to help make this right. You can reach me directly at [email protected]. Regards, Heather

[Parcel Pending by Quadient @ParcelPending]

@Kayleig53819309 Hi there! Thanks for getting in touch and sharing this with us. Our records show that a technician visited the locker on the morning of 11 May. If you’re still having any issues, please let us know and we’ll be happy to help further.

[Parcel Pending by Quadient @ParcelPending]

@Kayleig53819309 Thank you for reaching out.
I have checked the locker and can see the locker is currently online, with activity today. We are unable to support end users directly, please report this to your carrier, who will then investigate and, if required, escalate to us.

[Parcel Pending by Quadient @ParcelPending]

@J13OSH Hi James! Thank you for taking the time to let us know. We have checked with the relevant team and can confirm that an engineer is due to attend the locations ASAP to get this resolved.

Customer Care Team

[Parcel Pending by Quadient @ParcelPending]

@CoolReviewGuy Hi, I’m sorry to see that your review is unsatisfactory. If you could please email me your contact information including your email and phone number, I will look up your account and better assist you. Thank you ~ Brad Bishop [email protected].

[Parcel Pending by Quadient @ParcelPending]

@Rei6Natalie Hi Natalie, we have refunded the fees on your account and all packages have been marked as picked up. We do apologize for the delay in answering calls. When the call volume is high you can also take advantage of queue to call back and our SMS texting featues for assistance.

[Parcel Pending by Quadient @ParcelPending]

@Rei6Natalie Hi Natalie, we have refunded the fees on your account and all packages have been marked as picked up. We do apologize for the delay in answering calls. When the call volume is high you can also take advantage of queue to call back and our SMS texting featues for assistance. Thank

[Parcel Pending by Quadient @ParcelPending]

@Rei6Natalie Hi Natalie, we have refunded the fees on your account and all packages have been marked as picked up. We do apologize for the delay in answering calls. When the call volume is high you can also take advantage of queue to call back and our SMS texting featues for assistance. Thank

[Parcel Pending by Quadient @ParcelPending]

@brahvv We apoologize for the delay on hold times due to high call volume. Please rememeber we do offer queue to call back options as well as SMS texting so you do not have to wait on hold. Thank you.

[Parcel Pending by Quadient @ParcelPending]

@kafeelahmad372 Hi Kafeel Ahmad,

Thanks for reaching out.

I'm sorry to hear about the issues you're facing.

Could you let me know which country you're in, please, so I can assist you better?

Thanks for your feedback.
Sophie