Parul Singh

[Parul Singh @Parul4singh]

@airindiain I have DM’d you on twitter all the required details but there has been no response regarding rescheduling of ticket. There has been no luck on call as well. What do I need to do to rebook my flight? Please help!
@RNTata2000

[Parul Singh @Parul4singh]

@airindiain No one has reached out yet. When can I expect a callback? Can you please prioritize this? I have spent 48 hours on calls and no one transfers me to ticketing department. This is horrible customer service.

[Parul Singh @Parul4singh]

@airindiain The flight cancellation notice was sent over email but where to go from there? there is no info on how to rebook, you ask to contact customer service but nobody is answering the calls. Nobody is responding to my DM's either

[Parul Singh @Parul4singh]

@airindiain are you really going to respond to my messages? My messages were totally ignored

[Air India @airindia]

@Parul4singh Dear Sir/Ma'am, apologies for the inconvenience. Please elaborate your specific issue through DM for us to assist you.

[Parul Singh @Parul4singh]

@airindiain I am facing similar issues when trying to connect with the ticketing department. Already lost 36 hours of time in this process. Nobody is answering my call.

[Niki Avc @AvcNiki]

@airindiain I have a ticket booked, i wanted to reschedule due to covid.I called the customer care multiple times and even after wait of 45 mins for 3 times, i was not connected to ticketing department.After repeated calling i was told i will be called back but no call. Pnr Z398B

[Niki Avc @AvcNiki]

@airindiain I have a ticket booked, i wanted to reschedule due to covid.I called the customer care multiple times and even after wait of 45 mins for 3 times, i was not connected to ticketing department.After repeated calling i was told i will be called back but no call. Pnr Z398B

[Parul Singh @Parul4singh]

@gary_kelly @SouthwestAir what is happening to southwest? Had you not fake promised that our connecting flight would wait, we would be able to work today and not lose the pay. Least you could do is get me my baggage where I have all my essentials. This is a huge inconvenience

[Parul Singh @Parul4singh]

@SouthwestAir deceived us! Due to delayed flight, we were bound to lose connecting flight but were told by your staff that they will wait for us and had us board the flight. We arrived only to find that the connecting flight never waited and we were rebooked. Disappointed

[Parul Singh @Parul4singh]

This is totally ruining my vacation. My important stuff is in that bag, who will compensate me for all the items that I had to purchase ? This totally robbed us off night’s sleep and mental peace. We were hoping to relax during holidays. My husband and I also lost the day’s pay.

[Parul Singh @Parul4singh]

@SouthwestAir deceived us! Due to delayed flight, we were bound to lose connecting flight but were told by your staff that they will wait for us and had us board the flight. We arrived only to find that the connecting flight never waited and we were rebooked. Disappointed

[Parul Singh @Parul4singh]

After spending more hours than planned on our layover at Denver where we were rebooked, we were told that our baggage would arrive at our final destination. 24 hours and I am still waiting for my baggage, the staff can’t even reassure me I will get my baggage

[Parul Singh @Parul4singh]

@SouthwestAir This is totally ruining my vacation. My important stuff is in that bag, who will compensate me for all the items that I had to purchase ? This totally robbed us off night’s sleep and mental peace. We were hoping to relax during holidays. This is a huge inconvenience.

[Parul Singh @Parul4singh]

@SouthwestAir After spending more hours than planned on our layover at Denver we were told that our baggage would arrive at our final destination. 24 hours and I am still waiting for my baggage, the staff can’t even reassure me I will get my baggage any time soon and on which flight

[Parul Singh @Parul4singh]

@airindiain the information has been DM’d to you do you care to reapond? The baggage is extremely urgent. Kindly priortize this. At least let us know when we will even receive our baggage, people need to make arrangements. This is unacceptable. Iregret choosing Air India.

[Air India @airindia]

@cdipanjan1 Dear Mr. Chatterjee, We never want our esteemed passengers to have this kind of experience. Kindly accept our sincere apologies. Hope you had filed a complaint at the arrival airport. Kindly DM the ticket no., & File ref. no./PIR copy for us to check with our baggage team.

[Parul Singh @Parul4singh]

@airindiain pay attention please. We really need thosw medication from baggage. When will I know the stagus pf my baggage?

[Parul Singh @Parul4singh]

We are trying to contact support every hour but no one is reaponding to our calls or emails. Who will pay for the inconvenience and the toll it’s taking on their health due to missing prescription medicines.

[Parul Singh @Parul4singh]

We are trying to contact support every hour but no one is reaponding to our calls or emails. Who will pay for the inconvenience and the toll it’s taking on their health due to missing prescription medicines.

[Parul Singh @Parul4singh]

@varsha_sakla @airindiain They did the same to us. They just want to quiet down the tweets here and when you DM them they don’t care to respond. What is wrong with them ? Where’s the integrity?

[Parul Singh @Parul4singh]

@RNTata2000 @airindiain is doing this to everyone. Kindly escalate.

[Sakla Varsha @varsha_sakla]

@airindiain @PMOIndia No one seem to care here. It's been 7 days now I am without my bag.
@RNTata2000 Pls help.

[Sakla Varsha @varsha_sakla]

@airindiain @PMOIndia No one seem to care here. It's been 7 days now I am without my bag.
@RNTata2000 Pls help.

[Parul Singh @Parul4singh]

@RNTata2000 why is @airindiain so reluctant to help customer with their baggage. My parents have been without baggage or any information about it for 4 days. This is unacceptable.

[Parul Singh @Parul4singh]

@airindiain you should be ashamed. It’s day 4 and my parents have still not received their baggage. I sent you their details as asked but seriously when do you plan on addressing this issue. Their health is impacted due to the missing medications.